topic Re: Apple Watch Mobile Data: code 112 in Apple

Apple Watch Mobile Data: code 112

edmo141 — Wed, 24 Jan 2024 11:13:41 GMT

Hi,

I purchased my Apple Watch Ultra 2 from John Lewis and have been trying to set up mobile data on my watch using the standard instructions (Watch -> Mobile Service -> Set Up Mobile Service) but when I log into O2, I get a message saying something went wrong, quote reference code 112. I’ve scoured the message boards and wider internet and nothing seems to resolve this, can anyone help me please?

I have an existing pay monthly SIM with O2 for an iPhone.

Thanks,

Re: Apple Watch Mobile Data: code 112

MI5 — Wed, 24 Jan 2024 11:20:46 GMT

@edmo141

All we know is here

Re: Apple Watch Mobile Data: code 112

Cleoriff — Wed, 24 Jan 2024 11:57:55 GMT

@edmo141

Tht error code is not iincluded in the guide above. I'll mention it to our community manager @Dave-O2

Advice is to contact the social Media team

Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

Re: Apple Watch Mobile Data: code 112

Dave-O2 — Wed, 24 Jan 2024 14:01:22 GMT

Thanks for the tag @Cleoriff 👍

All the information we currently have available in relation to error codes is included in the guide provided by @MI5 above

@edmo141 If you've you're tried the below steps and you're still getting the 112 error, please contact our Social Team here as @Cleoriff has suggested and they will run through some fault diagnosis and if necessary raise a case to investigate further.

Re: Apple Watch Mobile Data: code 112

deag123456 — Mon, 19 Feb 2024 10:28:39 GMT

Anyone get this error message sorted?

Re: Apple Watch Mobile Data: code 112

gmarkj — Mon, 19 Feb 2024 10:46:59 GMT

The guide posted above has information about error numbers and what needs to be done by customer services @deag123456

Re: Apple Watch Mobile Data: code 112

deag123456 — Mon, 19 Feb 2024 10:51:48 GMT

112 not in the guide so back to customer services which were no help last time I was with O2

Re: Apple Watch Mobile Data: code 112

gmarkj — Mon, 19 Feb 2024 11:01:04 GMT

Have you messaged them on social media @deag123456 ?