https://community.o2.co.uk/t5/Apple/TrueDepth-camera-fault/m-p/1687178#M172362 <P>My daughter has an iPhone 13. When using the front camera it has multiple magenta vertical lines during front camera preview and also images then taken. Rear camera is working fine. I took phone into an apple shop and they said it was a hardware failure and would cost 270 to fix. Is this true? I called Insurance who won’t fix as it wasn’t dropped (that we know of).&nbsp;</P> Sun, 21 Jan 2024 12:16:35 GMT Jade52 2024-01-21T12:16:35Z https://community.o2.co.uk/t5/Apple/TrueDepth-camera-fault/m-p/1687178#M172362 <P>My daughter has an iPhone 13. When using the front camera it has multiple magenta vertical lines during front camera preview and also images then taken. Rear camera is working fine. I took phone into an apple shop and they said it was a hardware failure and would cost 270 to fix. Is this true? I called Insurance who won’t fix as it wasn’t dropped (that we know of).&nbsp;</P> Sun, 21 Jan 2024 12:16:35 GMT https://community.o2.co.uk/t5/Apple/TrueDepth-camera-fault/m-p/1687178#M172362 Jade52 2024-01-21T12:16:35Z https://community.o2.co.uk/t5/Apple/TrueDepth-camera-fault/m-p/1687180#M172363 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5448872">@Jade52</a>&nbsp;</P><P>If the phone is over 12 months old you'll have to pay up to fix it or claim on the insurance.</P><P>Insurance won't refuse as long as you have damage insurance. It could easily have been dropped or knocked without you knowing.</P><P>It may be cheaper to go to a local repair shop.</P> Sun, 21 Jan 2024 12:28:06 GMT https://community.o2.co.uk/t5/Apple/TrueDepth-camera-fault/m-p/1687180#M172363 MI5 2024-01-21T12:28:06Z