https://community.o2.co.uk/t5/Apple/RTP-Voice-Data-Stream-Breakdown/m-p/1682651#M172303 <P>My wife’s iphone can make and receive calls but there is a total absence of sound! &nbsp;Switched SIMs with my iPhone and the fault followed the SIM. &nbsp;Have logged two faults through My O2. &nbsp;Can I do anything else? &nbsp;What’s the typical wait time for a reaction and &nbsp;am I eligible for a &nbsp;refund for days without service?</P><P>Thanks in anticipation.</P> Wed, 03 Jan 2024 08:59:28 GMT RopeVilla 2024-01-03T08:59:28Z https://community.o2.co.uk/t5/Apple/RTP-Voice-Data-Stream-Breakdown/m-p/1682651#M172303 <P>My wife’s iphone can make and receive calls but there is a total absence of sound! &nbsp;Switched SIMs with my iPhone and the fault followed the SIM. &nbsp;Have logged two faults through My O2. &nbsp;Can I do anything else? &nbsp;What’s the typical wait time for a reaction and &nbsp;am I eligible for a &nbsp;refund for days without service?</P><P>Thanks in anticipation.</P> Wed, 03 Jan 2024 08:59:28 GMT https://community.o2.co.uk/t5/Apple/RTP-Voice-Data-Stream-Breakdown/m-p/1682651#M172303 RopeVilla 2024-01-03T08:59:28Z https://community.o2.co.uk/t5/Apple/RTP-Voice-Data-Stream-Breakdown/m-p/1682656#M172304 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5221281">@RopeVilla</a>&nbsp;</P><P>If the fault followed the sim, it would be quicker to get a new sim from a local store.</P><P>Take ID with you and ask them for a new sim. They will do a sim swap for you</P><P>Hope that helps.</P> Wed, 03 Jan 2024 09:43:42 GMT https://community.o2.co.uk/t5/Apple/RTP-Voice-Data-Stream-Breakdown/m-p/1682656#M172304 Cleoriff 2024-01-03T09:43:42Z