https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1682242#M172299 <P><LI-PRODUCT title="Guide: What code do I need: PAC or PUK" id="Guide032"></LI-PRODUCT>&nbsp;- you need to get the PUK to unlock your SIM as you have entered n incorrect SIM PIN too many times.</P><P>PUK is available from your MyO2&nbsp; in IMEI and PUK section;:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000010102.png" style="width: 439px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54315iC71D3F2500FAC063/image-size/medium?v=v2&amp;px=400" role="button" title="1000010102.png" alt="1000010102.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000010103.png" style="width: 1080px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54316iF4B44078F1EE48DE/image-size/medium?v=v2&amp;px=400" role="button" title="1000010103.png" alt="1000010103.png" /></span></P><P>If you get the SIM lock pin wrong 10 or more times, even the PUK won't work and you will need to visit an O2 shop with photo id to get the SIM unlocked.</P><P>If you are on Legacy billing system, your MyO2 will look different to screenshot above: use this link</P><P><A href="https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone" target="_blank" rel="noopener">https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone</A> or</P><P>reach out to O2 via Social Media at the link below for your PUK. Good luck, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5429477">@Da4</a>.</P> Tue, 02 Jan 2024 07:00:50 GMT pgn 2024-01-02T07:00:50Z https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1682235#M172298 <P>Need help with phone being suddenly sim locked. This was not previously the case.&nbsp;</P> Tue, 02 Jan 2024 04:29:52 GMT https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1682235#M172298 Da4 2024-01-02T04:29:52Z https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1682242#M172299 <P><LI-PRODUCT title="Guide: What code do I need: PAC or PUK" id="Guide032"></LI-PRODUCT>&nbsp;- you need to get the PUK to unlock your SIM as you have entered n incorrect SIM PIN too many times.</P><P>PUK is available from your MyO2&nbsp; in IMEI and PUK section;:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000010102.png" style="width: 439px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54315iC71D3F2500FAC063/image-size/medium?v=v2&amp;px=400" role="button" title="1000010102.png" alt="1000010102.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000010103.png" style="width: 1080px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/54316iF4B44078F1EE48DE/image-size/medium?v=v2&amp;px=400" role="button" title="1000010103.png" alt="1000010103.png" /></span></P><P>If you get the SIM lock pin wrong 10 or more times, even the PUK won't work and you will need to visit an O2 shop with photo id to get the SIM unlocked.</P><P>If you are on Legacy billing system, your MyO2 will look different to screenshot above: use this link</P><P><A href="https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone" target="_blank" rel="noopener">https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone</A> or</P><P>reach out to O2 via Social Media at the link below for your PUK. Good luck, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5429477">@Da4</a>.</P> Tue, 02 Jan 2024 07:00:50 GMT https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1682242#M172299 pgn 2024-01-02T07:00:50Z https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1682469#M172302 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5429477">@Da4</a>&nbsp;</P><P>Do you need an unlock?</P><P><LI-PRODUCT title="Guide: Unlocking an O2 phone to use a different SIM card" id="Guide003"></LI-PRODUCT>&nbsp;</P> Tue, 02 Jan 2024 15:25:31 GMT https://community.o2.co.uk/t5/Apple/Unlock-phone/m-p/1682469#M172302 MI5 2024-01-02T15:25:31Z