topic Re: eSIM problem with iPhone 12 Pro in Apple

eSIM problem with iPhone 12 Pro

scottmk1 — Tue, 26 Dec 2023 22:09:28 GMT

I’m in Singapore with work and managed to lose my phone. I called O2 who barred the old phone both ways etc, and they sent me an eSIM to use with an iPhone 12 Pro that I managed to borrow from a colleague.

unfortunately I can’t get connected to a network despite there being some available so can’t make it receive calls or SMS

I’ve spoken to customer service and they removed all bars, and suggested I try resetting the network settings, but this hasn’t helped.

Any suggestions on what to try next?

Re: eSIM problem with iPhone 12 Pro

MI5 — Tue, 26 Dec 2023 22:25:39 GMT

@scottmk1

It can take 24 to 48 hours for the account bar to be lifted.

Other than that, persevere with O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call from abroad on

+44 7860 980 202

Re: eSIM problem with iPhone 12 Pro

scottmk1 — Tue, 26 Dec 2023 22:32:53 GMT

Thanks for your reply. I’ll wait longer and give the account bar time to be lifted then.

Re: eSIM problem with iPhone 12 Pro

Oxonian — Thu, 28 Dec 2023 10:42:44 GMT

@scottmk1

Any progress as yet ?

There is further information on bars at

Re: eSIM problem with iPhone 12 Pro

scottmk1 — Thu, 28 Dec 2023 11:04:16 GMT

Well apparently you can’t install an eSIM if you are not in the UK, so the whole eSIM concept is useless in this case 😂

Re: eSIM problem with iPhone 12 Pro

MI5 — Thu, 28 Dec 2023 11:09:59 GMT

@scottmk1

It is possible but only for customers that have been moved to the new 360 system.

Many of us still waiting for this to happen.

Re: eSIM problem with iPhone 12 Pro

scottmk1 — Thu, 28 Dec 2023 11:26:36 GMT

Ok I guess I’m not one of those customers then

Re: eSIM problem with iPhone 12 Pro

MI5 — Thu, 28 Dec 2023 11:33:03 GMT

@scottmk1

Not unless the option is in your MyO2.

Re: eSIM problem with iPhone 12 Pro

scottmk1 — Fri, 29 Dec 2023 00:08:18 GMT

Ok I don’t see it anywhere, is something I can request from customer service?

Re: eSIM problem with iPhone 12 Pro

Oxonian — Sat, 30 Dec 2023 12:35:46 GMT

@scottmk1

I think that the answer to that question is "no" - it becomes available when you are moved to the new billing system and is not an option that you can request in advance of that move.

I also don't think that you can request to be moved forward in that queue - if @MI5 knows otherwise, I am sure that he will advise you.

Re: eSIM problem with iPhone 12 Pro

MI5 — Sat, 30 Dec 2023 17:55:27 GMT

You just need to wait your turn @scottmk1 sorry.

Re: eSIM problem with iPhone 12 Pro

scottmk1 — Sun, 31 Dec 2023 02:16:25 GMT

No problem. I’ve got a new plastic sim on order and hopefully it will arrive in time for a colleague to bring it out to me

Re: eSIM problem with iPhone 12 Pro

Oxonian — Sun, 31 Dec 2023 12:16:37 GMT

@scottmk1

Good luck !

Re: eSIM problem with iPhone 12 Pro

MI5 — Sun, 31 Dec 2023 13:03:18 GMT

@scottmk1

Make sure it has been activated whilst it is in the UK.