topic Re: Apple Watch Code 90 in Apple

Apple Watch Code 90

Kumon — Tue, 07 Nov 2023 17:28:28 GMT

I am not able to setup Mobile Service via my iPhone for my Watch Ultra 2. I get an error code 90. Please help. Thanks.

Re: Apple Watch Code 90

jonsie — Tue, 07 Nov 2023 17:36:53 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Apple Watch Code 90

Oxonian — Tue, 07 Nov 2023 20:19:07 GMT

@Kumon

You are certainly not alone with problems setting up the Apple watch. If you search this forum, you will find numerous other examples. Some threads even contain solutions, but what works for one user does not seem to help another.

Please keep us informed of developments.

Re: Apple Watch Code 90

WhoRu — Wed, 08 Nov 2023 09:05:19 GMT

I've had the error code 90 on my Apple Watch Series 8 while trying to set up the O2 smartwatch plan after porting my mobile number over from Vodafone.

I don't know if it is just coincidence, but I've managed to get it working. After about a dozen attempts, all ending with "oops, something went wrong (blah, blah)....error code 90" I started experimenting last night. The thing that 'may' have fixed it for me is when I went in to settings on my iPhone 14 Pro and selected 'Mobile Service'. I then scrolled down to 'Apps by usage' and turned OFF 'Watch'. I then went back to the Watch app on my phone and went through the mobile plan set up again. This time it worked instantly and I got the message that setup was successful and activation was in progress and would take up to 24hrs or maybe longer. I then turned 'Watch' back on in 'General/Settings/Mobile Service/Apps by usage'. This was at about 11:30pm last night, and when I woke up this morning my watch plan was active and I had received an SMS from O2 confirming the same.

As I said, I don't know if this was just a coincidence but after a dozen attempts it worked straight away after taking the above steps. Maybe someone else in the same position could give it a go. Hopefully it may be of use. If not, no harm done.

Re: Apple Watch Code 90

Oxonian — Wed, 08 Nov 2023 20:19:37 GMT

@WhoRu

That's excellent news, well done for getting up and running.

I am sure that @Kumon might be keen to try your method.

Re: Apple Watch Code 90

Birdiefan — Thu, 09 Nov 2023 14:09:38 GMT

Flipping heck that actually worked, thank you so much! Have had 4 months of error code 106 which O2 have completely failed to fix. Today I tried again to set up the watch data plan on the off-chance and it progressed further than ever before only to get error code 90. Here we go again I thought. But I was wrong. Following your instructions it has worked and my watch is no longer just a watch any more. Brilliant! Thanks again.

Re: Apple Watch Code 90

Oxonian — Thu, 09 Nov 2023 20:48:50 GMT

@Birdiefan

Glad to hear that you are sorted ! 😁

Re: Apple Watch Code 90

Oxonian — Thu, 09 Nov 2023 20:49:42 GMT

@Birdiefan

Glad to hear that you are sorted ! 😙

Re: Apple Watch Code 90

WhoRu — Fri, 10 Nov 2023 08:09:08 GMT

@Birdiefan So glad it worked for you

Re: Apple Watch Code 90

Kumon — Fri, 10 Nov 2023 10:19:13 GMT

I tried the next day (did not change anything) and it just worked, not sure why. Only advice I can give is try, try and then try some more. Seems like a problem on o2's end. Also please do not contact customer service, it's a pure waste of time. They have no idea what is going on and will pass you along to Sales, accounts and other departments.

Re: Apple Watch Code 90

Oxonian — Fri, 10 Nov 2023 19:29:59 GMT

@Kumon

So glad that you are sorted.

Maybe someone actually did something at O2's end to resolve this ? We might never know !

Re: Apple Watch Code 90

BroomfieldApple — Thu, 16 Nov 2023 09:25:55 GMT

Thanks very much this worked for me. I think I scrolled down to 'Apps by usage' and turned OFF 'Watch' - then tried to activate the plan but it didn't work then went back to Apps by usage and turned ON 'Watch', then went through the airtime activation again and it worked.

Re: Apple Watch Code 90

Oxonian — Thu, 16 Nov 2023 19:04:09 GMT

@BroomfieldApple

That's a positive result for you too - excellent news !

Re: Apple Watch Code 90

FBGG — Fri, 17 Nov 2023 13:45:28 GMT

I got this to work by turning Wifi off on the iPhone and added the plan over Mobile Data.

Re: Apple Watch Code 90

Oxonian — Fri, 17 Nov 2023 19:56:57 GMT

@FBGG

Excellent news !

Re: Apple Watch Code 90

DocSi — Sat, 30 Dec 2023 16:27:41 GMT

Having the same issue. App keeps telling me it is activating and mentions ref code 08. I've spoken to everyone at O2 several times and no-one knows how rot sort it out.

Very frustrating

Re: Apple Watch Code 90

pgn — Sat, 30 Dec 2023 17:20:05 GMT

@DocSi wrote:
Having the same issue. App keeps telling me it is activating and mentions ref code 08. I've spoken to everyone at O2 several times and no-one knows how rot sort it out.
Very frustrating

Search the forum here, you may find an answer - or take your phone, watch and some photo ID into an O2 shop and let them work on it for you, @DocSi.