topic Data keep dropped no reconnect in Apple

Data keep dropped no reconnect

Applefans — Wed, 01 Nov 2023 11:55:36 GMT

Got iPhone 15 pro since October 4G keep dropping no reconnect automatically been contact o2 live chat said doing reset network it works but few hours same issue for 4G dropped so I saw YouTube said try data mobile turn off then airplane turn on close app then open setting turn off airplane mode then Mobile data on works but still same issue 4g dropped. they sent me new eSIM from physical sim (sim swap) last week, still same issue so I want is permanently 4G stay on no dropping anyone got ideas how permanently 4G with no dropping I not sure if that iOS issue or o2 issue

Re: Data keep dropped no reconnect

MI5 — Wed, 01 Nov 2023 12:06:16 GMT

@Applefans

It's a commonly reported O2 issue.

The only fix is for O2 to disconnect and reconnect you to the network on their system.

Re: Data keep dropped no reconnect

Applefans — Wed, 01 Nov 2023 13:14:29 GMT

No problem thank you I will try contact o2 some point about this disconnect and reconnect

Re: Data keep dropped no reconnect

TuckerKyle — Fri, 09 Feb 2024 23:49:36 GMT

@Applefans @Did you mange to find the issue

Re: Data keep dropped no reconnect

Applefans — Thu, 15 Feb 2024 07:36:24 GMT

Still problems with that issue data networks only little solution if drop data connection use airplane mode on and off only temporary. I rather permanently connection without dropped

Re: Data keep dropped no reconnect

Enlli — Thu, 15 Feb 2024 09:00:05 GMT

Have you got O2 to remove and reconnect you to the network as advised be @MI5

Re: Data keep dropped no reconnect

Lydon0825 — Thu, 15 Feb 2024 16:22:17 GMT

I am having the exact same issue.

Re: Data keep dropped no reconnect

Enlli — Thu, 15 Feb 2024 17:06:48 GMT

@Lydon0825 Same advice as given by @MI5 above.

As customers there is little more we can add