topic Re: Wifi calling not working with O2 in Apple

Wifi calling not working with O2

JuanRR — Mon, 30 Jan 2023 19:54:05 GMT

Ever since switching to O2 with an Iphone 13 mini I cannot get wifi calling to work even when the option is on on both my O2 and my iphone options

Re: Wifi calling not working with O2

Cleoriff — Mon, 30 Jan 2023 20:01:09 GMT

Hi @JuanRR

How to set up Wifi and 4G Calling - iPhone

First you'll need to add Wifi and 4G Calling to your account.

For personal tariff customers: Sign in to My O2, go to Device Details and tap Wifi and 4G Calling where you can then add the service to your account.

Business customers: Contact Business customer services, your Digital Advisor or Business Partner.

Once your new services are added to your account, follow the instructions below to enable Wifi and 4G Calling.

You can turn on Wifi and 4G Calling in your device settings:

1. To enable Wifi Calling, go to Settings > Phone > Wi-Fi Calling. Make sure Wi-Fi Calling is set to On. To switch off Wifi Calling, set the toggle to Off.

2. To switch on 4G Calling, go to Settings > Mobile Data > Mobile Data Options > Enable 4G and then Voice & Data to enable 4G Calling. To switch off 4G Calling, select ‘Data’.

If you don't see a Wi-Fi Calling or 4G Calling menu option, you may have to update to the latest iPhone software:

Go to Settings > General >Software Update. Install an update if available (you’ll need iOS 10.3 or above).
Once installed go to Settings > General > About. The ‘Carrier’ value on this screen should be set to 28.3 or above. If this hasn’t updated automatically, you should get a message from us to update to new carrier settings. Accept by pressing ‘Update’.
Follow the instructions above to enable Wifi and 4G Calling.

Please note: This set-up process may re-start your device so if you would like to receive these instructions by email please click here and we will send them over.

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#iphone-video-link

Re: Wifi calling not working with O2

JuanRR — Mon, 30 Jan 2023 20:12:36 GMT

With Vodafone I used to have a visual icon to show is working, this one is supposed to be on but is not working because the signal in my flat is nonexistent

Re: Wifi calling not working with O2

Bambino — Mon, 30 Jan 2023 20:29:43 GMT

@JuanRR Have you contacted O2 to enable WiFi calling from their end?

Re: Wifi calling not working with O2

OAPGardener — Sun, 01 Oct 2023 08:21:19 GMT

I am also trying to get wifi calling on my Samsung Galaxy - I have a PAYG O2 sim. When I go into My O2 it keep saying that the phone needs unlocking. I contacted O2 and they replied that they cannot unlatch the phone as its not an O2 mobile. I am going round in circles here. Can anyone help please

Re: Wifi calling not working with O2

Enlli — Sun, 01 Oct 2023 08:53:44 GMT

@OAPGardener O2 do not yet allow WiFi Calling or 4G Calling on PAYG

Re: Wifi calling not working with O2

OneUI_3_update — Sat, 14 Oct 2023 07:32:57 GMT

Where is device details in my o2 as I can not see it under any option

Re: Wifi calling not working with O2

Cleoriff — Sat, 14 Oct 2023 07:55:27 GMT

@OneUI_3_update
You will find Wifi calling here in My O2. (Web Version) On the first page after logging in and under the section MORE.

It won't be available if you are on PAYG.

This is the Web version and on the old legacy tariff. (Not the new 360 billing system)

Hope this helps?

Re: Wifi calling not working with O2

OneUI_3_update — Sat, 14 Oct 2023 08:28:47 GMT

Unfortunately my o2 dose not look like that it gives me this one with no more option

Re: Wifi calling not working with O2

madasaf1sh — Sat, 14 Oct 2023 08:34:51 GMT

@OneUI_3_update

It does seem to be missing from the new billing platform.. as I cant find WiFi Calling on my wife's account which is on the 360 platform.

@Enlli you seem to be on the 360 platform any ideas where to find it??

I am afraid you will need to call o2, to enable it...

Re: Wifi calling not working with O2

Enlli — Sat, 14 Oct 2023 08:52:58 GMT

@madasaf1sh Just spent 10 min on both Web and App. Seem like it is the quest for the Holy Grail.

@Dave-O2 Thought on this?

Re: Wifi calling not working with O2

madasaf1sh — Sat, 14 Oct 2023 09:02:03 GMT

Exactly what I did as well and gave up completely as it is no where to be found...

Re: Wifi calling not working with O2

MI5 — Sat, 14 Oct 2023 10:07:10 GMT

We've already been told that the option does not appear for customers on 360 as wifi calling is enabled by default and no way for the customer to control it in their MyO2.

Re: Wifi calling not working with O2

pgn — Sat, 14 Oct 2023 12:23:48 GMT

@MI5 wrote:
We've already been told that the option does not appear for customers on 360 as wifi calling is enabled by default and no way for the customer to control it in their MyO2.

Where and when, @MI5?

If you have a link, it'll make a simple answer to give to people who find out (somehow!?) that they are on the new System 360, and no longer on the legacy, billing system.

Re: Wifi calling not working with O2

MI5 — Sat, 14 Oct 2023 12:59:09 GMT

Just in my memory from previously asked question.

I think posted by @ColinO2 somewhere in the vault.

Re: Wifi calling not working with O2

pgn — Sat, 14 Oct 2023 13:51:19 GMT

Not from @ColinO2, surprisingly, but from Breanna, @MI5 - which may go some way to explaining why 360 customers cannot find the setting in their MyO2 to enable it - they just have to select it on their handset, as I understand it:

Would be so much easier if those stuck in Legacy land here on the Forum were on 360...

You're welcome.

Re: Wifi calling not working with O2

gmarkj — Mon, 16 Oct 2023 08:16:36 GMT

I had WiFi calling on before the move to 360, so cannot say if the new default is on or not.
Having rummaged around I can't find it either...