topic Re: No Service in Apple

No Service

_BS_ — Sat, 30 Sep 2023 11:38:28 GMT

Hi, my phone won’t get service or 4g.

long story short, I lost my sim card whilst abroad. Not my phone only sim.

o2 sent me a new sim to use when I arrive home,

it didn’t work. And they tried again with a new sim which didn’t work.

then I went into the 02 store and they have me a sim that didn’t work.

3 sims later, my phone gets no 4g or service.

Help me pleaseeee?!

Re: No Service

MI5 — Sat, 30 Sep 2023 11:56:42 GMT

@_BS_

You need to account bar removing.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: No Service

_BS_ — Sat, 30 Sep 2023 11:58:07 GMT

Hey thanks! I have done this.

Re: No Service

MI5 — Sat, 30 Sep 2023 12:02:10 GMT

@_BS_

There are 2 bars applied when a loss is reported.

1 - sim bar

2 - account bar

Make sure they do both for you.

Re: No Service

_BS_ — Sat, 30 Sep 2023 12:04:50 GMT

Okay, I will phone again. Thanks