topic Apple Watch Error 106 in Apple

Apple Watch Error 106

djaychela — Mon, 25 Sep 2023 20:06:48 GMT

So, I've moved over from Tesco to O2, about a week ago.

Today my new iPhone 15 Pro and Apple Ultra Watch 2 (the reason I swapped to O2) have arrived, and I've got the phone set up, and when trying to get the Mobile Service set up on the Watch (via the Watch app on the iphone), I'm getting error 106.

I've read that calling customer services on 202 is a huge waste of time, does anyone have any up-to-date help or advice?

Re: Apple Watch Error 106

pgn — Mon, 25 Sep 2023 22:04:23 GMT

Take your phone, watch, and photo id to an O2 Store, @djaychela - or persist with 202, but try to get through shortly after 8am UK time.

O2 Social Media details in the link below, but not heard of them fixing the problem once the error codes appear...

Good luck!

Re: Apple Watch Error 106

djaychela — Tue, 26 Sep 2023 06:27:25 GMT

Thanks, I'll be off to the local O2 store this morning, see how I get on!

Re: Apple Watch Error 106

djaychela — Tue, 26 Sep 2023 11:34:52 GMT

OK, so I went to the local shop (Poole), who told me they couldn't do anything there, that any third party (i.e. bought directly from Apple!) watch would not work without intervention, and the app 'never works' to connect the phone.

So I phone, get through to technical, who first tells me I need a separate contract and number for it (I don't), then says I need to do it in the app (I've tried that, it doesn't work), tells me again I need to do it in the app, and that "smart watches have their own app, like the galaxy watch has its app"... and eventually goes off-call and then comes back and says that it's something that only sales can deal with.

So, I get through to sales.... who has been told NOTHING, so I have to go through the whole thing again... eventually she goes to speak to a manager and says it's a different department, so will connect me... and then hangs up.

20 minutes wasted. Currently on the phone again trying to get this sorted out. Can't believe how inefficient this is; surely the CRM system should be able to look up error 106 and send you to the right place without customer tennis?

Re: Apple Watch Error 106

djaychela — Tue, 26 Sep 2023 11:44:26 GMT

OK, second call was much better. Very helpful, took notes, couldn't find a fix, but has escalated it so I'll be called by "the back office staff". Within 72 hours. Apparently. Will post back when something else happens.

Re: Apple Watch Error 106

djaychela — Fri, 06 Oct 2023 09:46:56 GMT

10 days later, nothing back from support. Now on the phone to 202 again, and once more the worker has no idea about this. Error 106 may as well not exist as far as they are concerned. I've been told that:

This will only work if i buy a phone and watch from o2
That i need a separate contract for the watch (so it won't be paired, and on a different number)
That this is not supported on a SIM only contract
That its not possible to do what I want (and what is clearly stated as possible on the O2 site)

I've seen other people say they are leaving for three, but their support forum shows similar tales of poor support and connection issues.

I've not seen anyone post back here that the issue is sorted.

Re: Apple Watch Error 106

djaychela — Fri, 06 Oct 2023 10:14:33 GMT

Right, another 25 minutes later... the guy has actually persevered and realised what the issue is. Reset the watch and re-paired it. Made no difference.

Attempting to connect the mobile service doesn't work, whether you have WiFi connected or not - there is a small difference in that while the watch is setting up and WiFi is off, then the phone app takes a while before the O2 server connection is lost.... whereas with WiFi on I get to the 'oops something's gone wrong, call 202' screen much more quickly.

This has been re-escalated to the next level, who are apparently going to call back within 72 hours.

I've heard that before. This is dismal - I've spent a small fortune on watch and phone (for health reasons, ironically), and it doesn't work as it should.

Re: Apple Watch Error 106

Oxonian — Fri, 06 Oct 2023 18:46:26 GMT

@djaychela

This might prove to be a huge waste of your time, but have you considered visiting an Apple retail store ?

I just wonder if their staff might have encountered this issue and might know the "fix" ?

Re: Apple Watch Error 106

djaychela — Sat, 07 Oct 2023 20:40:33 GMT

Thanks,I will contact apple as o2 appear to be completely useless. I suspect that the account isn't set up correctly (there are other clues), and that apple won't be able to fix it though,as its a carrier issue.

Re: Apple Watch Error 106

Oxonian — Sat, 07 Oct 2023 20:50:38 GMT

@djaychela

Good luck and please let us know the outcome.

Re: Apple Watch Error 106

djaychela — Tue, 10 Oct 2023 09:16:15 GMT

OK, another few days, still no callback from the "back office team". Phoned 202 again. First time, got cut off by them. Second time, spoke to someone who was helpful and more useful than any others I've yet spoken to. He actually seemed to have some idea, but couldn't reset the watch's eSim because the system wouldn't allow him to do that. However, his knowledge was not complete as again he told me it's only possible to have the watch work as a separate device with a separate contract and different number (which isn't the case, hence all this messing about).

In the meantime I've also had WiFi calling enabled (it wasn't before) as this is apparently what the iPhone should be set for (and may enable Visual Voicemail which is also not working for me). It has apparently fixed some other people's issues with this problem, but hasn't done it for me.

Apparently I'll get a call back in 72 hours from the back office team. For anyone reading this, yes this is the third time I've been told this, and the last two times, I've not been called by them.

Oh, and for the record on here - it's now illegal in the UK for a network provider to say they only support features on their own handsets, so that's interesting given I have been told that a couple of times already.

Re: Apple Watch Error 106

djaychela — Tue, 10 Oct 2023 09:17:04 GMT

Apple have told me it's a network provider issue, so there's nothing they can do.

Re: Apple Watch Error 106

MI5 — Tue, 10 Oct 2023 10:23:39 GMT

That is correct and judging by the hundreds of posts on here, it may never get resolved @djaychela

Re: Apple Watch Error 106

djaychela — Tue, 10 Oct 2023 18:41:20 GMT

Well...that's not good enough. They can do it for the ones they sell, so they are breaking the law if you can't buy it from apple and get the same service.

Unfortunately I'm fairly tenacious.

Re: Apple Watch Error 106

djaychela — Wed, 11 Oct 2023 10:41:16 GMT

Another update, I'm just posting things on here so that anyone with Error 106 can see things that may or may not work...

I've read that swapping SIM can help as there can be issues with the original SIM not being set up correctly. Anyway, went to the O2 shop in Bournemouth, and got the SIM swapped - done quickly and efficiently by the staff member in there. Hasn't made any difference, still got error 106 when trying to set up Mobile Service.

Re: Apple Watch Error 106

pgn — Wed, 11 Oct 2023 10:47:49 GMT

@djaychela wrote:
Another update, I'm just posting things on here so that anyone with Error 106 can see things that may or may not work...

I've read that swapping SIM can help as there can be issues with the original SIM not being set up correctly. Anyway, went to the O2 shop in Bournemouth, and got the SIM swapped - done quickly and efficiently by the staff member in there. Hasn't made any difference, still got error 106 when trying to set up Mobile Service.

Not sure if you checked, but as the O2 store would not have customer WiFi, is there a spend cap on your account? Have seen that have weird effects, @djaychela.

Re: Apple Watch Error 106

djaychela — Wed, 11 Oct 2023 10:56:56 GMT

There is indeed a spend cap on my account... I put it in as I failed the credit check when I originally applied, and had to get the account set up on the phone. No idea why I failed the credit check; own my home outright, have good credit history and solidly employed for the last 30 years...

Anyway, I've just tried getting it removed via live chat but they are "too busy", so I'll get that done next time I can face calling 202... Thanks, I'll post back if that changes anything (or otherwise!)

Re: Apple Watch Error 106

djaychela — Wed, 11 Oct 2023 12:35:48 GMT

Spend cap removed...still getting error 106. But on the upside only 24 hours until the back office calls me back and fixes everything!😉

Re: Apple Watch Error 106

djaychela — Fri, 13 Oct 2023 14:50:14 GMT

So... 72 hours has come and gone, and guess what? Yes, no phone call back from the elusive "back office team". I'm also persuing this via twitter DM, but the response rate for each question is 24-36 hours, and we're currently at the 'asking bloody obvious questions' phase.

Dismal. I'm just about to call 202 again.

Re: Apple Watch Error 106

djaychela — Fri, 13 Oct 2023 14:52:27 GMT

... aaaaaand he's cut me off.