topic Re: Apple Watch error code 14 in Apple

Apple Watch error code 14

Nataliebrady22 — Sun, 24 Sep 2023 19:49:17 GMT

Any one help me I have a new phone and trying to pair my watch to my phone but getting error code 4

Re: Apple Watch error code 14

Tats — Sun, 24 Sep 2023 19:53:58 GMT

Last time I had this problem there was an o2 rep that reset my eSIM on my watch a this worked. Things it was @o2_sarah

Re: Apple Watch error code 14

pgn — Sun, 24 Sep 2023 19:59:26 GMT

Those were the Forum Advisors - disbanded in July @Tats.

Your best option is to take phone, watch and some photo id into an O2 Shop. Failing that, 202 is your next best option - and a degree of perseverance,@Nataliebrady22 - Good luck.

Re: Apple Watch error code 14

Nataliebrady22 — Sun, 24 Sep 2023 20:05:20 GMT

Can they reset the eSIM in the shop?

Re: Apple Watch error code 14

pgn — Sun, 24 Sep 2023 20:58:24 GMT

Yes, for sure. There have been cases where an O2 Shop service agent has been able to fix the issue for a customer who presented with watch, phone and photo-id - the agent spotted the "number" assigned to the watch had not been associated with the iPhone account correctly, and the issue was resolved there and then.

Otherwise, persist with the Social Media Team, link below has the ways, or call 202 around 08:10am UK time, @Nataliebrady22 Good luck!