Phone blacklisted while traveling

metsaiga09 — Sat, 23 Sep 2023 06:11:29 GMT

Hey all, I’m really hoping someone here can help me or point me in the right direction.

I live in the US and traveled to the UK and Switzerland earlier this year (back in June). I had service through O2 while I was in the UK, and it worked very well. After returning home I started to notice some issues. I was trying to switch carriers and had issues bringing my phone and number over. Verizon was able to push it through so I thought my troubles were over, until yesterday.

I went into the Apple Store to trade in my phone and found that it had been flagged as stolen.

I spent the next 3.5 hours on the phone with Verizon support and then Apple support. Nobody could help me, and everything Verizon could see said my phone was clean. So I spent $40-50 on various tools and reports, only to see that some reported my phone as clean, and others as blacklisted. But I finally found one that provided who, why, and when it was blacklisted.

Apparently on the last day of my trip, June 28, O2 UK blacklisted my phone as lost/stolen.

I can guarantee this is not a stolen phone as I purchased it brand new one year ago in an Apple Store through the upgrade program. I have the invoice, the original box, and an Apple tech who is ready to send any documentation they can provide to help resolve this.

So, does anyone know someone with the right credentials at O2 who can help me?

Thanks!

Re: Phone blacklisted while traveling

MI5 — Sat, 23 Sep 2023 09:55:48 GMT

@metsaiga09

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

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Phone blacklisted while traveling

Re: Phone blacklisted while traveling