topic Re: Activating for 2 Days. in Apple

Activating for 2 Days.

Colin1231 — Fri, 25 Aug 2023 12:37:33 GMT

Not sure if linking phone and watch is actually a thing 🤣 Been to O2 shop no joy there. They say if I had purchased the items in store they could have done it. Kept saying about a seperate number, which I dont want. Looking to use watch with my existing phone and number. Am now on phone with 02 and they dont seem to have much of a clue as to what I am trying to do. The on hold music is not great either 🤣. So if anyone here could assist me that would be great. Thanyou for taking time to read this. Colin.

Re: Activating for 2 Days.

MI5 — Fri, 25 Aug 2023 13:29:26 GMT

@Colin1231

You need to follow the setup routine from the watch app on your phone.

Wifi and 4g calling also needs to be enabled, on and working.

All watches have a different number. Fact and not negotiable.

You also need to agree to the £5 per month costs paid by direct debit.

Re: Activating for 2 Days.

Colin1231 — Fri, 25 Aug 2023 13:51:05 GMT

Thankyou for your reply MI5.
1. Followed the instructions on the watch app on phone.
2. Not checked the 4g calling. But know the wifi calling is on.

3. Never got anything once I completed the setup steps on watch app to verify £5 monthly charge. Only thing I recieved was a text with a link to contract details.

Colin.

Re: Activating for 2 Days.

MI5 — Fri, 25 Aug 2023 14:45:48 GMT

@Colin1231

You should be asked to login to your account to confirm the monthly charge at this point.

You may need to contact O2 if nothing is happening.

Re: Activating for 2 Days.

Colin1231 — Fri, 25 Aug 2023 15:38:06 GMT

Ok. Cancelled that setup I tried. Started from scratch. Clicked Set Up Mobile Service in watch app on phone. Am now getting this. Maybe something is happening 🤣

Still not gettin anything to verify £5 contract. Very strange.
Oh was speaking to o2 this morning and they said no activity on my account.

Re: Activating for 2 Days.

MI5 — Fri, 25 Aug 2023 16:35:50 GMT

👍

Re: Activating for 2 Days.

Cmulholland7 — Sat, 26 Aug 2023 05:29:51 GMT

Mines is the exact same I’ve been on the phone to o2 every day no one has a clue what im

talking about I got the option to sign in clicked the £5 30

day rolling contract and my phone is stick

activating

Re: Activating for 2 Days.

Colin1231 — Sun, 27 Aug 2023 09:38:04 GMT

Seems to be a waiting game from what I can see.
Spoke to them on phone, No Idea.
Spoke to them in shop, Did not want to know unless you bought your tec in there.
We shall see 👍🏻

Re: Activating for 2 Days.

Colin1231 — Wed, 30 Aug 2023 17:01:53 GMT

Just a wee update on the watch phone connection.
Rang o2 this morning about Apple watch still not activating, was told no problem we will sort this for you. Muttered on about an eSim and a few other things. All ok so waited for email with activation code or whatever. Recieved an email saying thankyou for your order of a swap over from sim to eSim on your phone 🤣 WTF. Anyway. Phone went down no signal arround 4pm. Rang o2 they said the masts in my area and were being worked on. They didnt think that I was calling on my wifes o2 phone with perfect signal. Asked would it be anything to do with this mornings call about watch activating. No sir working on masts. So hung up as I cant stand lyers. So just happened to log in to my o2 and behold all these settings to go through to set up my Phones eSim 🤣. Went through all the stages and a miracle my signal was fine. (Fixed the mast quickly there). So then I had another number to set up which I think was the watch. Did that then logged in to choose a tarrif. Only to be met with a blank screen with next button at the bottom. Have to admit I have just gave up about 30mins ago.
Feeling very drained 😡

Hope enjoy the story.

Oh bonus now have a phone workin on eSim and no watch activation.

Re: Activating for 2 Days.

Colin1231 — Wed, 30 Aug 2023 18:04:32 GMT

This is what I’m getting now. Cant choose whats not there 🤣

Re: Activating for 2 Days.

Blu3 — Thu, 31 Aug 2023 18:27:29 GMT

oh my friend you are in for a ride, i’ve been trying for (going on) 2 months now, made several posts on here about it, tried every troubleshooting and setup tip you could think of about this exact issue, ordered sim swaps, spoke to o2 on the phone at least 20 separate times, apple store, factory resets, you name it. i just got back from the o2 store today and though i could see the staff wanted to help, they did not achieve anything and i am still stuck on activating! they opened up a tech support ticket for me on the 17th July and were supposed to get back to me within 10 days, it’s been well over a month and they haven’t updated me at all & im still waiting for a crumb of information. The depressing truth is that you just have to keep persisting & be patient; though speaking of that, it’s gotten me nowhere. I’m wishing you the absolute best here and hope it gets fixed for you asap, but right now it seems we’re in the same boat 😆 o2 in recent years have been sharply declining in customer service & support, but if i do find a solution i’ll be sure to update you!

Re: Activating for 2 Days.

jonsie — Thu, 31 Aug 2023 19:55:21 GMT

Another network seems to be the only current answer....