topic Re: iPhone Mobile Data Off, still insured £10 of Roaming Charges???? in Apple

iPhone Mobile Data Off, still insured £10 of Roaming Charges????

Bryanjsmith — Tue, 22 Aug 2023 15:40:20 GMT

Hello

Senario - in the Airport (Uk side) went into settings and turned mobile data to off. Assuming that no cellular data would be there for used. Did not change this setting until I returned to the uk. It was Outside of the EU (Turkey) hence switching off.

Got my bill and I was charged £10 for 2 messages outside of roaming with the bolt on. (£5 each)

Obviously I queried this as I used the iPhone 14's mobile data setting. The response was I sent a message as I was using bolt on I was Charged, but as a valuable customer o2 would wave the charge.

Very nice Customer service, but still why did I get charged. I asked this, saying I would like to know for future and same response "sent a message, using bolt on charged the standard rate"

Apple Website and I quote "If Cellular Data is off, all data services—including email, web browsing, and push notifications—use Wi-Fi only."

How can I send a message when Mobile data is off? I got my money back but still Its wrong.

Re: iPhone Mobile Data Off, still insured £10 of Roaming Charges????

MI5 — Tue, 22 Aug 2023 15:45:33 GMT

@Bryanjsmith

You message would have been sent as an sms which invokes the daily travel charge.

The use of WhatsApp or iMessage over wifi would prevent this

Re: iPhone Mobile Data Off, still insured £10 of Roaming Charges????

madasaf1sh — Tue, 22 Aug 2023 15:58:13 GMT

@Bryanjsmith

Sending a text message has nothing to do with Mobile Data usage, and iMessage will use SMS if it cant send via data..

So am afraid the charges are correct.

Re: iPhone Mobile Data Off, still insured £10 of Roaming Charges????

Bryanjsmith — Tue, 22 Aug 2023 15:58:44 GMT

It was using the iMessage app.

Mobile data was off, so how did it send a SMS ?

QUOTE from Apple " If Cellular Data is off, all data service use wifi only"

I used the kill switch settings not to connect to mobile data - so how did I get charged for mobile data?

Re: iPhone Mobile Data Off, still insured £10 of Roaming Charges????

Bryanjsmith — Tue, 22 Aug 2023 16:01:30 GMT

See pic - MOBILE DATA WAS OFF.

Re: iPhone Mobile Data Off, still insured £10 of Roaming Charges????

Bryanjsmith — Tue, 22 Aug 2023 16:17:24 GMT

I've just tested it, turned mobile data off and my Wifi and send a message, about 3 mins later got failed to send message?

Re: iPhone Mobile Data Off, still insured £10 of Roaming Charges????

MI5 — Tue, 22 Aug 2023 17:16:54 GMT

@Bryanjsmith

With no data connection the phone will default to sms.

sms does not use data. sms goes over cellular network, hence the charge.