topic Re: Disastrous experience with o2 customer service support - SIM card disabled! in Apple

Disastrous experience with o2 customer service support - SIM card disabled!

JLizard1 — Mon, 07 Aug 2023 16:04:19 GMT

I bought an Apple Watch through Apple on Friday 28th July and haven't been able to get the cellular data working on it, despite multiple calls to O2. This morning, Chris from o2 phoned me following up from a call on Sunday. He has been trying to help get my watch connected to cellular data. He decided to send me an e-sim and now my current sim card is disabled. I received a pop-up stating '4G calls Turned Off. O2 has turned off 4G calls on your account.' I now have no service on my SIM. I cannot make/receive calls. I cannot call 202 to get help. This is a disaster!

Can anyone help?

Re: Disastrous experience with o2 customer service support - SIM card disabled!

jonsie — Mon, 07 Aug 2023 16:06:51 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Re: Disastrous experience with o2 customer service support - SIM card disabled!

JLizard1 — Mon, 07 Aug 2023 16:13:12 GMT

Thanks, Jonsie. I've messaged them on fb

Re: Disastrous experience with o2 customer service support - SIM card disabled!

jonsie — Mon, 07 Aug 2023 16:13:46 GMT

Good luck @JLizard1

Re: Disastrous experience with o2 customer service support - SIM card disabled!

L_W_Ward — Wed, 09 Aug 2023 14:35:59 GMT

I have an esim in mine. The first transfer from the physical sim took me a day! I decided to take it out and restart out phone.

Re: Disastrous experience with o2 customer service support - SIM card disabled!

MoreThanAJedi — Thu, 10 Aug 2023 10:31:46 GMT

you know that if you have the o2 app on your phone, and you do a sim swap, then you can set up the new esim from the O2 app itself after the previous esim is disabled... in case you had no luck yet you can try this.

Re: Disastrous experience with o2 customer service support - SIM card disabled!

Enlli — Thu, 10 Aug 2023 10:49:27 GMT

@MoreThanAJedi wrote:
you know that if you have the o2 app on your phone, and you do a sim swap, then you can set up the new esim from the O2 app itself after the previous esim is disabled... in case you had no luck yet you can try this.

Not everyone, I'm afraid as it is only people on the 360 Customer Management system

But worth checking if you have the facility

Re: Disastrous experience with o2 customer service support - SIM card disabled!

jonsie — Thu, 10 Aug 2023 11:23:03 GMT

I'm on the old system and swapped sim through My O2 when I wanted 5G