topic Re: Apple watch mobile data stuck in activating in Apple

Apple watch mobile data stuck in activating

pristmarks — Sun, 02 Jul 2023 08:24:52 GMT

Hello,

I got an apple watch se 2nd gen on Tuesday directly from apple and paired it with my phone and O2 account. I chose the only airtime plan option available for me, that was a £5 monthly plan and every since the mobile data is stuck in O2 activating. No one has any idea what’s going on, some said that it’s because I don’t have an active apple watch airtime plan and when they try getting me one they can’t as it is already activating to one. Some said that it could be normal to take several days to connect and finally I was told there was actually an issue and that they raised a ticket and that they will get back in contact in 5-10 days. I feel it’s really frustrating as I didn’t find similar issues happening with other network providers and the fact they have no idea what’s going on when I read on another post tons of people having the same issue. Luckily I only have 2 months left on my contract so I wouldn’t loose much to just end it now.

Re: Apple watch mobile data stuck in activating

pgn — Sun, 02 Jul 2023 14:14:33 GMT

@pristmarks - keep a watch here for a message from @O2Sarah- after 8am on Monday, she may be able to help you out. Good luck!

Re: Apple watch mobile data stuck in activating

O2Sarah- — Mon, 03 Jul 2023 07:37:18 GMT

Thanks for the tag @pgn

@pristmarks I will send you a private message so we can look into this.

Re: Apple watch mobile data stuck in activating

JMF2 — Wed, 05 Jul 2023 14:38:58 GMT

I have the exact same problem. My watch arrived on Tuesday and it’s also stuck on activating. The customer service is atrocious. I was told I needed to wait 24 hours initially and now 72…

Re: Apple watch mobile data stuck in activating

gmarkj — Thu, 06 Jul 2023 07:51:19 GMT

The community advisors seem to have a lot of success with getting watches working @JMF2 , so let's see if they can help.

Can you see if you can fix this one please @O2Sarah- ?

Re: Apple watch mobile data stuck in activating

JMF2 — Fri, 07 Jul 2023 08:21:47 GMT

Well I have to wait 5+ days to speak with someone. There are literally hundreds of messages online about this problem so o2 is clearly aware of the issue and I don’t think it’s reasonable to ask customers to wait weeks to get full functionality of their watch. So disappointed - I’m definitely going to explore moving to a different provider.

Re: Apple watch mobile data stuck in activating

pgn — Fri, 07 Jul 2023 08:33:25 GMT

@JMF2 wrote:
Well I have to wait 5+ days to speak with someone. There are literally hundreds of messages online about this problem so o2 is clearly aware of the issue and I don’t think it’s reasonable to ask customers to wait weeks to get full functionality of their watch. So disappointed - I’m definitely going to explore moving to a different provider.

How to complain: https://www.resolver.co.uk/companies/o2-complaints?territory_id=5

And if you need them, @JMF2 - meantime, have you had any help from any of the O2 Advisors here on the Forum about your issue?

Re: Apple watch mobile data stuck in activating

JMF2 — Fri, 07 Jul 2023 08:50:48 GMT

Yes @O2Sarah- tried to fix it but was unable to so I now have to wait 5 days and potentially more to speak with a technician (this is after a week of trying to get the problem resolved already). Thanks for this link @pgn

Re: Apple watch mobile data stuck in activating

madasaf1sh — Fri, 07 Jul 2023 09:02:51 GMT

@JMF2

I would also complain to Apple as if the rumours are correct one of their Software Updates has borked activations, then they are culpable as much as o2.

it might be worth also checking the likes of macrumors.com and other apple forums..

Re: Apple watch mobile data stuck in activating

pristmarks — Wed, 12 Jul 2023 09:22:02 GMT

Same with me.
Nothing is being done.
Even got a new SIM card and managed to set up the idata plan again however it stayed on activating for days again. I reset and removed all data plans from my apple watch and now stuck in error code 08.

Re: Apple watch mobile data stuck in activating

pristmarks — Mon, 17 Jul 2023 09:14:07 GMT

3 weeks tomorrow and still no access to data on my watch!
This week I’ll be looking into getting a new provider

Re: Apple watch mobile data stuck in activating

Vostick — Mon, 21 Aug 2023 12:00:58 GMT

I am having the same issue and am at a loss how to solve. I have seen that @O2Sarah- often helps?

Re: Apple watch mobile data stuck in activating

Vostick — Mon, 21 Aug 2023 12:00:07 GMT

@O2Sarah- are you able to advise what I should do to resolve this? Many thanks

Re: Apple watch mobile data stuck in activating

pgn — Mon, 21 Aug 2023 12:44:49 GMT

Hi @Vostick - the forum advisors, of which O2Sarah- was one, were disbanded as a service a while back now - hence "Former Staff":

You will have to persist with CS via phone, 202 from your O2 Contract mobile, or via Social Media using the link just below this post, or...

Take phone, watch and photo-id into an O2 Shop and get them to check out things on the O2 side for you. Good luck!

Re: Apple watch mobile data stuck in activating

Vostick — Mon, 21 Aug 2023 13:55:12 GMT

Thanks - from my attempts so far online/twitter I think I will end up cancelling and going somewhere else.

Re: Apple watch mobile data stuck in activating

pgn — Mon, 21 Aug 2023 14:31:39 GMT

@Vostick wrote:
Thanks - from my attempts so far online/twitter I think I will end up cancelling and going somewhere else.

14-day cancel: https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Otherwise, info here:

Good luck, @Vostick.

Re: Apple watch mobile data stuck in activating

MH38 — Thu, 02 Oct 2025 10:10:36 GMT

I'm running into the same problem and customer service is unable to support. Any ideas how I can get my watch out of this 'activation' loop?

Re: Apple watch mobile data stuck in activating

pgn — Thu, 02 Oct 2025 11:23:18 GMT

@MH38 wrote:
I'm running into the same problem and customer service is unable to support. Any ideas how I can get my watch out of this 'activation' loop?

All info on the Forum in here, @MH38 - many ask you to reach out to O2's Social Media team vie FB or Instagram - their X presence is unable to deal with support requests right now.

Please go through it carefully and follow guidance offered.

Good luck!