topic Re: Adding cellar data plan to Apple watch in Apple

Adding cellar data plan to Apple watch

D0nm4n — Sat, 08 Jul 2023 12:00:45 GMT

Hello all, hope some one can help

i am trying to use the phone app to add a cellular plan to an Apple Watch that I have used on other network providers. I have been through the forms and tried all of the suggestions, but no joy. I still get either

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15

@O2Lisa

please help

Re: Adding cellar data plan to Apple watch

madasaf1sh — Sat, 08 Jul 2023 12:05:05 GMT

@D0nm4n

There is an issue between Apple and o2 which is causing issues activating the Lisa isnt on shift, but have you actually called 202 ?? As they should be able to help?

Re: Adding cellar data plan to Apple watch

D0nm4n — Sat, 08 Jul 2023 12:07:08 GMT

Hi @madasaf1sh

yes I should have mentioned that have called 202 on a number of occasions, but no luck…

Re: Adding cellar data plan to Apple watch

MI5 — Sat, 08 Jul 2023 23:42:14 GMT

@O2Sarah- is next in duty Monday morning @D0nm4n

Re: Adding cellar data plan to Apple watch

O2Sarah- — Mon, 10 Jul 2023 11:03:08 GMT

Thanks for the tag @MI5

@D0nm4n I will send you a private message so we can look into this.