topic Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37 in Apple

Apple Watch Data Plan - Reference codes 15, 27, 32, 37

DavidAllan — Fri, 07 Jul 2023 16:04:07 GMT

Hi,

I'm trying to add a data plan for my Apple Watch. Each time I try, I get a different reference code (15 is most prominent).

I used to have an Apple Watch data plan about 4 months ago.

I'm following the normal steps Apple Watch App -> Mobile Data -> Add Data Plan -> Login to my O2 account, then I get the error codes.

I've called Customer Services, who say that I need to get an ESIM for my iPhone, and to add the Apple Watch data plan via the MyO2 app, to be able to use the Apple Watch data plan, but I know that to be false because I've had one before without an ESIM and set it up using the MyO2 app.

O2's Customer Services keep dropping the calls on me and not listening to me, telling me to go speak to Apple.

Can someone here guidepost me to the solution, or will I have to make yet another complaint to O2, to get them to do something?

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

pgn — Fri, 07 Jul 2023 16:49:34 GMT

@O2Emma - can you help @DavidAllan here? Sounds like Apple's bug-fix update has broken a couple of other things here ... 🙄

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

O2Emma — Fri, 07 Jul 2023 16:54:03 GMT

Yes looks like it @pgn I will pick it up thanks.

Hi @DavidAllan I will send you a private message to look into it for you.

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

mattyzo — Sat, 08 Jul 2023 21:37:00 GMT

same here @O2Emma can you advise?

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

DarrenL2 — Sat, 08 Jul 2023 22:29:24 GMT

Hello Emma, you clearly seem to be the person in the know. I have just upgraded from Series 6 to Ultra today and now have the dreaded code 15 on trying to set up the new data plan. Are you able to assist please?

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

pgn — Sun, 09 Jul 2023 05:59:02 GMT

@DarrenL2 wrote:
Hello Emma, you clearly seem to be the person in the know. I have just upgraded from Series 6 to Ultra today and now have the dreaded code 15 on trying to set up the new data plan. Are you able to assist please?

Emma is indeed an iWatch Goddess, but no Advisors on today as it is Sunday. Next shift will be @O2Sarah- starting 8am Monday, @DarrenL2.

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

KJ53 — Sun, 09 Jul 2023 15:07:29 GMT

Same issue here - really appreciate some help -customer Services really have no idea how to help this - been to store too today - very helpful but still no joy 😞 error 15 is most common when trying - thanks in advance

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

pgn — Sun, 09 Jul 2023 16:21:30 GMT

@KJ53 wrote:
Same issue here - really appreciate some help -customer Services really have no idea how to help this - been to store too today - very helpful but still no joy 😞 error 15 is most common when trying - thanks in advance

Another for @O2Sarah- after 8am Monday, @KJ53 - keep a watch here for a private message from her tomorrow morning. And this is not normal, a recent Apple update has gone and broken more than it fixes. Good luck!

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

D0nm4n — Sun, 09 Jul 2023 16:26:07 GMT

I’m having the same issues

any help is greatly appreciated

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

DarrenL2 — Mon, 10 Jul 2023 06:45:58 GMT

Thanks! Error code sorted, cellular signal showing but still showing no connection in status and not accepting any calls. This shouldn’t be this difficult lol

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

gmarkj — Mon, 10 Jul 2023 07:39:32 GMT

Two more with watch issues for you to look at please @O2Sarah- .

Can you get in touch with @D0nm4n and @DarrenL2 ?

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

O2Sarah- — Mon, 10 Jul 2023 11:07:17 GMT

Thanks for the tag @gmarkjI have picked up @D0nm4n from another thread 😊

@DarrenL2 I will send you a private message so we can look into this.

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

LWilko — Mon, 10 Jul 2023 12:20:16 GMT

@O2Sarah- @Same with me Ultra watch code 15 🥲🥲🥲

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

O2Sarah- — Mon, 10 Jul 2023 12:23:25 GMT

Thank you. @LWilko I will send you a message and see what we can do 😊

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

O2Emma — Mon, 10 Jul 2023 14:07:35 GMT

Hi @mattyzo I will send you a private message to look into it for you.

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

Brendy — Tue, 20 Feb 2024 11:13:21 GMT

Can someone help me too?

Re: Apple Watch Data Plan - Reference codes 15, 27, 32, 37

pgn — Tue, 20 Feb 2024 11:17:48 GMT

@Brendy wrote:
Can someone help me too?

All help with watch codes are here now @Brendy -

Good luck!