topic Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage and FaceTime? in Apple

Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

ross_mini5 — Thu, 06 Jul 2023 11:28:51 GMT

I have had my iPhone 13 since 8th January 2023, at first I was with Sky and now I’m with O2. That’s about 6 months.

Ever since I got my iPhone I have had a problem activating my number, to use with iMessage and FaceTime.

I had several discussions with Sky and Apple. I have also spoken to several O2 agents on the My O2 online chat.

When I spoke with the Apple specialist technician about this issue, he checked my Apple ID and he couldn’t find a problem with that. The Apple specialist technician said to activate my number on iMessage and FaceTime I need my carrier make sure “International Messaging Permissions” are enabled.

I just feel like I’m going around in circles, please help.

Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage and FaceTime?

ross_mini5 — Thu, 06 Jul 2023 11:31:33 GMT

I have had my iPhone 13 since 8th January 2023, at first I was with Sky and now I’m with O2. That’s about 6 months.

Ever since I got my iPhone I have had a problem activating my number, to use with iMessage and FaceTime.

I had several discussions with Sky and Apple. I have also spoken to several O2 agents on the My O2 online chat.

I just feel like I’m going around in circles, please help.

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

madasaf1sh — Thu, 06 Jul 2023 11:41:16 GMT

@ross_mini5

This will be down to how iMessage activates, so you need to call o2 and remove any bars / spend cap on your phone temporarily i would say for a week, and then try again..

You can call o2 on 202 from your phone or 0344 809 0202

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage and FaceTi

jonsie — Thu, 06 Jul 2023 11:41:21 GMT

Is it possible you can take a look at this account @O2Sarah- ?

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage and FaceTi

O2Sarah- — Thu, 06 Jul 2023 11:48:14 GMT

Thanks for your the tag @jonsie

@ross_mini5 I will send you a private message so we can ensure there are no restrictions on your account.

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

ross_mini5 — Thu, 06 Jul 2023 16:36:41 GMT

@madasaf1sh

I have had my O2 SIM card since 9th May 2023. I waited over a week for my number to transfer, before using the SIM card.

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

MI5 — Thu, 06 Jul 2023 16:45:17 GMT

@O2KyleW can you help @ross_mini5 please?

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

MI5 — Thu, 06 Jul 2023 16:46:00 GMT

@ross_mini5

Have you updated your number in Settings >Phone >My Number?

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

ross_mini5 — Fri, 07 Jul 2023 11:57:06 GMT

@MI5

Yes, I have tried every idea to a solution I can find on the internet. But nothing is working.

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

ross_mini5 — Wed, 19 Jul 2023 11:42:29 GMT

Thank you @O2Sarah- for all your support and for looking at my O2 account. I don’t know what you did, but I now have iMessage and FaceTime working, with the new number.

Yesterday, after reading a post from @MI5, I decided to do the following:

Switch off iMessage and FaceTime
Sign out of the iCloud account (removing all the iCloud data from the iPhone).
Reboot the iPhone
Sign back in to the iCloud account
Switch back on iMessage and FaceTime

Straight away, after doing the steps above, both iMessage and FaceTime had their own blue ticks and are now working.

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

ross_mini5 — Fri, 03 Nov 2023 13:01:51 GMT

Well I’m back to square one!

On 19/07/23 I got iMessage and FaceTime working.

I made a complaint to O2 on 15/10/23, about some of my verification codes are still not being received.

Then on 18/10/23 iMessage and FaceTime stopped working! Arrgghh, I spent months trying to get these to work!

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

Oxonian — Fri, 03 Nov 2023 19:52:47 GMT

@ross_mini5

I am sure that this timing is a coincidence - hopefully your issues with iMessage and FaceTime aren't as a result of your complaint !

I do not have any suggestions but this reply will bring your problem back to the top of the O2 Community homepage. Posts can occasionally get overlooked when they are tagged onto a thread that has previously been marked as "solved".

Re: Does anyone at O2 know how to enable INTERNATIONAL MESSAGING PERMISSIONS for iMessage/FaceTime?

ross_mini5 — Sat, 04 Nov 2023 15:41:45 GMT

Thanks @Oxonian