topic Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92 in Apple

Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

mpower — Thu, 06 Jul 2023 09:45:05 GMT

Received my Apple Watch Series 8 yesterday purchased directly from O2 and cannot activate mobile data, during the many attempts I get one of the following error codes: 15, 91, 92

Have extensively read through the numerous posts on here spanning back a considerable amount of time and tried all of the suggested fixes and setting changes etc including unpairing and pairing again several times. Still no further along.

Spoke to a customer services representative last night and as nice as he was he had no idea what the problem was so hoping somebody with a little more insight into the root of the issue can pick this up here.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

Cleoriff — Thu, 06 Jul 2023 09:48:51 GMT

@mpower

I'll tag one of our account advisors @O2Sarah- to see if she can help.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

O2Sarah- — Thu, 06 Jul 2023 10:10:11 GMT

Thanks for the tag @Cleoriff

@mpower I will send you a private message so we can check your account.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

Hucks — Thu, 06 Jul 2023 14:59:12 GMT

I’m also having this issue have for 4 days did you manage to fix the issue??

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

Hucks — Thu, 06 Jul 2023 14:59:31 GMT

I’m also having this issue can you please help me 😭😭😭

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

NikkiMckayla — Thu, 06 Jul 2023 18:37:12 GMT

Hi! I’m also having this issue, can you please help me too? No one over the phone knows what to do

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

gmarkj — Fri, 07 Jul 2023 08:49:00 GMT

Hi @NikkiMckayla

I can ask @O2Sarah- to get in touch to see if she can help.

Another watch problem for you to try and fix if you can Sarah!

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

O2Sarah- — Fri, 07 Jul 2023 09:34:16 GMT

Thanks for the tag @gmarkj

@NikkiMckayla I will send you a private message so we can check your account.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

mpower — Fri, 07 Jul 2023 10:55:13 GMT

Sarah from O2 got in touch with me and escalated this to their engineers, today I can see in the watch app under mobile data it shows O2 and activating with a spinning icon so that's progress I suppose. Hopefully it wont take long for the activation to complete .

It's frustrating to see all of these comments and previous posts spanning back a very long time where many people are having the exact same problem with what is clearly an issue that O2 aren't fixing in their back end systems for whatever reason. If the issue isn't resolved by the end of this week I'll jut return the watch and cancel.

It's also frustrating that despite the annual RPI increase of 17.3% this year their overall network quality has degraded in my area. I've had a number of messages a few months back saying they are carrying out work in my area to improve things but no further update on the completion of the works .... the only noticeable difference is a degradation in coverage and I frequently find my phone attempting to use 3G which barely works instead of 4G which seemed fine last year. Then to add insult to injury I buy a watch that their system cannot seem to activate without several customer services advisors and their engineering department having to intervene.

Unortunately I'm in a 36 month contract on my phone, otherwise I would happily try another network.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

pgn — Fri, 07 Jul 2023 11:00:27 GMT

@Hucks wrote:
I’m also having this issue can you please help me 😭😭😭

@Hucks see here - O2 should reach out to you via private message here.

https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-data-plan-error-code-14/m-p/1631414/highlight/true#M35616

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

madasaf1sh — Fri, 07 Jul 2023 11:01:54 GMT

@mpower

The problem is also down to Apples shoddy QA processes, which means that it breaks whatever is in place.

The number of times as an enterprise customer of Apple we have to log bugs, and issues, as they fix one thing and then break 10 others.

So in my view the blame lies equally in both camps.

All networks are struggling with Infrastructure as councils are denying planning permission due to 5Gidiots and NIMBY's who dont want masts, and also landowners who dont want masts on their land or want stupid fees to host it.

I know of one near me where EE have literally ripped out a mast and wont be replacing it, and if look at Queensferry in Scotland and how long they have been waiting for a new mast because a developer told them to take it down...

Vodafone and 3 are in the same boat as well, so the grass aint greener on the other side

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

mpower — Fri, 07 Jul 2023 11:09:22 GMT

I'm well aware of the challenges with putting up new masts etc as I live in a semi-rural area in Scotland, my wife is with EE and has no issues where we are. My O2 coverage was fine until earlier this year so it's frustrating they've put their prices up more than the annual 3.9% with the justification of investing it back in to the network but they've just made things worse knowing full well it's too much hassle for customers to take any kind of action especially when they're tied into a contract.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

Phil3987 — Sun, 09 Jul 2023 11:48:14 GMT

@O2Sarah- I have the same

issue trying to pair my new Iwatch series 8 to my phone. Error 15 or 91. Are you able to help?

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

pgn — Sun, 09 Jul 2023 14:49:12 GMT

@Phil3987 O2Sarah- is not on until after 8am Monday, just so you are aware to watch for a PM from her after that time.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

FD101 — Mon, 10 Jul 2023 19:29:13 GMT

Likewise. I’m having that same problems. @O2Sarah- are you able to help please ? Thanks.

Re: Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

O2Sarah- — Tue, 11 Jul 2023 07:09:37 GMT

Of course @FD101 I will send you a private message so we can look into this.