topic Re: Sim not supported in Apple

Sim not supported

Lauren28 — Thu, 06 Jul 2023 12:11:18 GMT

I recently purchased an iPhone SE from ebay. I then ordered o2 pay monthly sim. When I put the sim in the phone I get the message sim not supported. When I check the settings it says it is locked to o2 50.0. I'm confused because it should work then? I have requested unlock via myo2 to see if that helps but I'm mildly impatient. Any other ideas?

Re: Sim not supported

MI5 — Thu, 06 Jul 2023 13:23:08 GMT

@Lauren28

It should work fine as you say.

Are you sure the phone is working and not faulty.

You can get Apple to run a diagnostic check to be sure.

https://www.apple.com/uk/retail/geniusbar/

Re: Sim not supported

Lauren28 — Thu, 06 Jul 2023 15:25:31 GMT

I guess that's an option, but it otherwise seems to work fine with no sim inside?

Re: Sim not supported

MI5 — Thu, 06 Jul 2023 16:38:36 GMT

@Lauren28

It's potentially an issue with the sim card reader.

Have you any other sims to try?

Also check the IMEI number here as not uncommon for barred phones to be sold on eBay by scumbags.

CheckMEND The world's most comprehensive device check

Re: Sim not supported

Lauren28 — Thu, 06 Jul 2023 20:10:11 GMT

The same outcome with another o2 sim. I did have a check on there and it did find nothing.

Re: Sim not supported

MI5 — Thu, 06 Jul 2023 21:09:36 GMT

You do need to get Apple to check the phone then @Lauren28

Re: Sim not supported

Lauren28 — Fri, 07 Jul 2023 16:10:53 GMT

Took the phone to an apple store and they told me it was in fact locked to a different network. Phone is now unlocked. Thank you for your help!

Re: Sim not supported

MI5 — Fri, 07 Jul 2023 16:13:05 GMT

You're welcome @Lauren28