topic Mobile Data Stuck on Activating in Apple

Mobile Data Stuck on Activating

JMF2 — Wed, 05 Jul 2023 15:55:50 GMT

I purchased an Apple Watch SE which arrived on Monday. I spoke to someone on Monday and again yesterday about the fact that it doesn’t recognise my mobile data plan. When I try to “set up mobile service” on app it has some variant on “oops something went wrong” and then a variety of error codes (8, 15, 91, 92, 93). I’ve spoken to o2 twice and was passed from department to department. I am now undergoing a 72 hour wait for someone to get back to me which is infuriating because looking through the threads this seems like a fairly well-known and prevalent issue. O2 are quick to take the money and slow to support when there are problems. Can anyone suggest things I can try on the meantime?

Re: Mobile Data Stuck on Activating

pgn — Wed, 05 Jul 2023 21:44:37 GMT

We can tag an O2 Advisor here, @JMF2 - the next one on duty is @O2Sarah- from 8am tomorrow, keep a watch here for a message from her seeking more info.

Re: Mobile Data Stuck on Activating

O2Sarah- — Thu, 06 Jul 2023 07:43:54 GMT

Thanks again @pgn I will pick this up

@JMF2 I will send you a private message so we can look into this.

Re: Mobile Data Stuck on Activating

Slb89 — Fri, 07 Jul 2023 11:45:28 GMT

Also having exactly the same problem and awaiting a 72 hour call back. Very frustrating and disappointing customer service from the call centre. Some posts have said unpairing the watch and repairing. I’ve tried a few times to no avail.

Re: Mobile Data Stuck on Activating

pgn — Fri, 07 Jul 2023 12:18:36 GMT

@Slb89 wrote:
Also having exactly the same problem and awaiting a 72 hour call back. Very frustrating and disappointing customer service from the call centre. Some posts have said unpairing the watch and repairing. I’ve tried a few times to no avail.

And one for @O2Emma - nice to see 2 Advisors running in parallel, thanks to Apple 😬

Re: Mobile Data Stuck on Activating

O2Emma — Fri, 07 Jul 2023 13:04:48 GMT

Hi @pgn I will pick this up thanks.

Hi @Slb89 I will send you a private message to look into this for you.

Re: Mobile Data Stuck on Activating

JMF2 — Fri, 07 Jul 2023 15:00:46 GMT

@Slb89 @I’m now in the position of waiting 5+ days to speak to a technician. I’ve just used Apple’s support chat to ask about the issue and they indicated the fault is very much with o2, not Apple. I’m just in the process of supplying feedback on the issue to Apple because it reflects negatively on their product. I hope you have more luck than I have!

Re: Mobile Data Stuck on Activating

Ellekitten9 — Fri, 07 Jul 2023 15:14:03 GMT

Hi I am having the same issue. Rung the shop and 202 twice but not solved? I wouldn't mind but I wanna use it if I am a paying a monthly fee for the e sim

Re: Mobile Data Stuck on Activating

pgn — Fri, 07 Jul 2023 16:40:10 GMT

@Ellekitten9 - the O2 Advisor, @O2Emma, on this evening may be able to get things moving for you.

It seems an update released by Apple has changed some of the many error codes, so it may take a few days. Good luck!

Re: Mobile Data Stuck on Activating

JMF2 — Fri, 07 Jul 2023 20:22:52 GMT

@Slb89 @Did you get yours fixed?

Re: Mobile Data Stuck on Activating

Slb89 — Sat, 08 Jul 2023 07:42:59 GMT

@JMF2 Unfortunately not, raising another case with another team. Still awaiting a phone call from my previous conversation with the call centre.

Re: Mobile Data Stuck on Activating

JMF2 — Mon, 10 Jul 2023 15:42:33 GMT

Just thought I’d post an update for anyone following this. @O2Emma replied today to say:

“It is affecting multiple customers so we are looking to find a resolution as quick as we can. I can assure you someone will be in touch as soon as we know more”

“As soon as we know more” - Doesn’t look like a solution is on the near horizon, does it? I’m just looking through forum posts and it is clear this is a well established problem going back MONTHS. I basically can’t use the watch for the purpose for which it was intended and have no prospect of getting this sorted any time soon. Quite upsetting really.

Re: Mobile Data Stuck on Activating

O2Emma — Mon, 10 Jul 2023 16:03:27 GMT

Hi @pgn I will pick this up thanks.

Hi @Ellekitten9 I will send you a private message to look into it for you.

Re: Mobile Data Stuck on Activating

O2Emma — Mon, 10 Jul 2023 17:22:57 GMT

Hi @JMF2 Sorry I have not spoken with you I can look into it for you thou .

Re: Mobile Data Stuck on Activating

JMF2 — Mon, 10 Jul 2023 17:48:55 GMT

Sorry I should have said @O2Sarah. But yes @O2Emma if you can pick this up I’d appreciate it because I really don’t think it’s fair to ask people to wait indefinitely.

Re: Mobile Data Stuck on Activating

O2Emma — Mon, 10 Jul 2023 18:04:03 GMT

I will send you a private message to look into it for you @JMF2

Re: Mobile Data Stuck on Activating

JMF2 — Tue, 11 Jul 2023 18:35:15 GMT

@O2Emma fixed it! I don’t know through what sorcery but she did it. So relieved and very much looking forward to listening to my music on my phone free run in the morning!

Re: Mobile Data Stuck on Activating

O2Emma — Tue, 11 Jul 2023 18:37:51 GMT

Brilliant glad you are all sorted @JMF2

Re: Mobile Data Stuck on Activating

Ellekitten9 — Tue, 11 Jul 2023 19:43:03 GMT

@O2Emma resolved this! Thanks so much. All set up now and for me an easy fix.

Re: Mobile Data Stuck on Activating

O2Emma — Wed, 12 Jul 2023 14:08:16 GMT

Your welcome @Ellekitten9

@pgn We are getting there slowly lol