topic New phone is faulty in Apple

New phone is faulty

Rune — Mon, 03 Jul 2023 08:44:42 GMT

Hi, I just got a new iPhone 14 on contract, as soon as I bought the phone, it has been encapsulated in a water & showproof case. I have never dropped the phone or gotten it wet, but today after starting work, I unlocked the phone and the screen/ backlight completely went out. I can't see anything when looking at the phone, but can hear it when I plug it in or feel it vibrate if I turn in on or off mute.

How can we resolve this as this is brand new and only a few weeks old.

Re: New phone is faulty

madasaf1sh — Mon, 03 Jul 2023 08:52:45 GMT

@Rune

Just because it is in a case doesnt prevent completely damage or water ingress, or phone faults.

Try and do a factory reset:
https://support.apple.com/engb/HT201412

Alternatively you need to ring o2 on 0344 809 0202 or contact Apple Support via the support site https://support.apple.com