topic Re: Faulty Airpod in Apple

Faulty Airpod

Dugstarr — Thu, 22 Jun 2023 09:41:11 GMT

Hi All

I bought 2nd gen Apple Airpods from 02Shop in April this year and I've found that one pod is faulty and won't keep charge. I appreciate I am outside of the initial 14 and 30 day periods. What steps should I take to use any automatic warranty with 02shop and try to get a replacement?

Thanks in advance for your help.

Dugald

Re: Faulty Airpod

MI5 — Thu, 22 Jun 2023 10:01:13 GMT

@Dugstarr

O2 repairs link here https://www.o2.co.uk/help/device-and-sim-support/device-repairs

or contact Apple https://www.apple.com/uk/retail/geniusbar/

Re: Faulty Airpod

Dugstarr — Thu, 22 Jun 2023 10:40:12 GMT

Many thanks MI5, much appreciated. I'll try and do the 02 link and see if I can get a repair started asap.