topic Apple Watch Error Code 14 in Apple

Apple Watch Error Code 14

SteveG1 — Fri, 05 May 2023 09:30:00 GMT

Hi, another Error code 14 after receiving the watch back from Apple repair when trying to set up cellular. If someone could DM me to sort please I'd appreciate it.

Re: Apple Watch Error Code 14

SteveG1 — Fri, 05 May 2023 12:28:37 GMT

@pgn Is there anyone from O2 who can sort this do you know? Just the usual code 14 error with activating cellular after re-pairing the watch with the phone.

Re: Apple Watch Error Code 14

pgn — Fri, 05 May 2023 12:33:44 GMT

@O2nath_ci is in now, @SteveG1 - hopefully he sees this tag and reaches out to you for more info. Good luck.

Re: Apple Watch Error Code 14

SteveG1 — Fri, 05 May 2023 12:37:01 GMT

Thanks

Re: Apple Watch Error Code 14

O2nath_ci — Fri, 05 May 2023 12:46:03 GMT

@pgn thanks for the tag

@SteveG1 i will private message you now

Re: Apple Watch Error Code 14

Breanna — Tue, 09 May 2023 09:54:01 GMT

Was @O2nath_ci able to help you get this sorted @SteveG1?

Re: Apple Watch Error Code 14

SteveG1 — Tue, 09 May 2023 13:34:29 GMT

Yes thanks @Breanna

Re: Apple Watch Error Code 14

NeilM255 — Thu, 08 Jun 2023 10:35:48 GMT

I am having the same issue. I called 202 and they are sending out a new esim - Will this fix my problem?

Re: Apple Watch Error Code 14

Jonathan764 — Tue, 10 Oct 2023 21:15:41 GMT

Hi, I am having the same issue re-pairing a phone with a new watch. I've not had any luck calling 202. Is there anyone who can help? Thanks.

Re: Apple Watch Error Code 14

pgn — Tue, 10 Oct 2023 22:01:23 GMT

O2 Advisors Service was removed in July. You have 2 options: take phone, watch and photo id into an O2 Shop (has worked a few times), or persist with O2 via 202 but call at around 08:10am UK time.

You could try the O2 Social Media Team via the link below, but turnaround is slow and needs constant prompting every few hours. Good luck, @Jonathan764.

Re: Apple Watch Error Code 14

Jonathan764 — Wed, 11 Oct 2023 08:07:58 GMT

That’s a real shame. The support on here has been excellent. I tried o2 again but they wanted to fill in another form. It didn’t seem worthwhile since nothing has happened on the previous 2 attempts. I’ve cancelled my watch contract. Will wait for the dust to settle and try again. If that fails will have to move to EE or Vodafone

Re: Apple Watch Error Code 14

Oxonian — Thu, 12 Oct 2023 20:11:15 GMT

@Jonathan764

Before you move, I suggest you check the Community Forum of the provider that you are thinking of moving to. It appears to me that O2 are not the only network operator having issues with Apple watches.

Re: Apple Watch Error Code 14

Jonathan764 — Thu, 12 Oct 2023 20:50:11 GMT

Thanks. I figured if I cancelled the current contract, and waited for some period of time. I could take out a new contract with o2 and get a new eSIM. I’m hoping with a fresh setup it will be fine.

Re: Apple Watch Error Code 14

Emma_p — Wed, 17 Jan 2024 09:24:24 GMT

Apologies for replying to you Steve but I can’t work out how to start my own post. I’m being driven mad by error code 14 on my Apple Watch 8 and NO ONE at o2 can help me…. I’m getting past around, promised a call back and nothing ever happens! This has been going on for months and I’m desperate for a solution. I’m disabled and I bought an Apple Watch for fall detection and to make calls but despite paying for a connection with o2 for over a year I’ve NEVER been able to use a these functions. PLEASE PLEASE PLEASE can someone from 02 help me??????? Emma

Re: Apple Watch Error Code 14

MI5 — Wed, 17 Jan 2024 09:44:51 GMT

@Emma_p

Error codes in this guide

Re: Apple Watch Error Code 14

Oxonian — Wed, 17 Jan 2024 19:34:23 GMT

@Jonathan764

That's sounds like a plan, although I wouldn't know if it is likely to be successful ; unfortunately Apple Watches seem to have a mind of their own on O2 ! 😀