topic Re: ITunes payment in Apple

ITunes payment

Wiktoria020304 — Tue, 25 Apr 2023 14:45:57 GMT

I’ve been charged for ITunes even though I’ve never used that before, I’ve been charged four times and I don’t know what to do about it.

Re: ITunes payment

Bambino — Tue, 25 Apr 2023 14:48:06 GMT

@Wiktoria020304 Probably the best thing to do would be to contact Apple: Official Apple Support

Re: ITunes payment

Wiktoria020304 — Tue, 25 Apr 2023 14:56:05 GMT

I’ve tried to but it doesn’t even show anywhere that I’ve paid for it it’s only on my o2 account nowhere else.

Re: ITunes payment

Bambino — Tue, 25 Apr 2023 15:13:27 GMT

@Wiktoria020304 Then you need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: ITunes payment

MI5 — Tue, 25 Apr 2023 15:36:21 GMT

@Wiktoria020304

O2 only pass on the charges received from Apple.

They will not know what they are for or if they are legitimate or not.

You need to call Apple and ask them to trace the payments which must be linked to your Apple ID somewhere. Do you have any other devices using your same Apple ID or an old phone that you didn't reset that someone else is using now?