topic Re: Apple Watch Ultra - Reference Code 14 in Apple

Apple Watch Ultra - Reference Code 14

labsa85 — Thu, 20 Apr 2023 07:34:24 GMT

Hi.

I’ve got my Apple Watch Ultra 2 weeks ago from O2. It came pre-paired. However, it wouldn’t connect to the network at all. So I tried to reset it several time. When I try to set up the mobile data I keep getting then’ooops’ message. I spoke to someone on 202, flagged it up, said I would hear back within 48 hours. That hasn’t happened. I still can’t set up mobile data and I keep getting ‘reference code 14’. Can anyone please help to sort this out? Thanks

Re: Apple Watch Ultra - Reference Code 14

Cleoriff — Thu, 20 Apr 2023 08:48:38 GMT

@labsa85

I'll tag @O2Sarah- to see if she can help. Best of Luck

Re: Apple Watch Ultra - Reference Code 14

labsa85 — Thu, 20 Apr 2023 09:01:34 GMT

Thanks so much 😊

Re: Apple Watch Ultra - Reference Code 14

O2Sarah- — Thu, 20 Apr 2023 09:19:30 GMT

Thanks for the tag @Cleoriff

@labsa85 I will send you a private message so we can look into this.

Re: Apple Watch Ultra - Reference Code 14

Cleoriff — Thu, 20 Apr 2023 09:23:21 GMT

Thanks @O2Sarah- 👍

Re: Apple Watch Ultra - Reference Code 14

labsa85 — Mon, 24 Apr 2023 10:36:54 GMT

Hi there. Thanks so much for your help.

I was texting @O2Sarah but communication went dead after lunch on Friday. Do you know why? Do any of you know why? Is there anyone else from the Support Team who could look through this and try to fix it? Thanks in advance

Re: Apple Watch Ultra - Reference Code 14

labsa85 — Thu, 27 Apr 2023 09:50:21 GMT

Hi there,

After a week I could not solve my problem entirely. Now it seems that the cellular network has been installed/configured and I no longer have the "Reference Code 14" message. My Watch seems to be connected to the cellular network but if I test it it does not work. Is there any of you who could help me? Thanks

Re: Apple Watch Ultra - Reference Code 14

Cleoriff — Thu, 27 Apr 2023 09:55:13 GMT

@O2Sarah- It looks as if @labsa85 needs your help again?

Re: Apple Watch Ultra - Reference Code 14

O2Sarah- — Thu, 27 Apr 2023 10:04:37 GMT

Thanks @Cleoriff

@labsa85 I've been looking into your issue. I'll drop you another message now. 😊