topic Re: Mercedes me app not connecting over mobile data in Apple

Mercedes me app not connecting over mobile data

MarkBulbeck — Fri, 17 Mar 2023 21:03:55 GMT

I have just got a new Mercedes EQA and have set up all the services, internet in car etc. and connected my car via the Mercedes me app.

Using over Wi-Fi I can access all the features of the app, connect to the car with no issues. However if I only have mobile data 4G or 5G then the app will not connect to the car at all until I’m back on Wi-Fi.

Mobile data is enable in settings for the Mercedes me app.

Tested with putting my daughters EE SIM in my phone and suddenly all works fine over mobile data so my IT incident management background would make me point the finger in the O2 Networks direction.

I'm using an iPhone 14 Pro Max.

Has anyone got any suggestions or having the same issue?

Re: Mercedes me app not connecting over mobile data

AlanLogan — Fri, 17 Mar 2023 21:39:27 GMT

Exactly the same Mark. My A180 won’t connect to Mercedes Me app on iPhone 12. Got the car last July and worked fine but recently noticed it has stopped and only connected when using phone on WiFi. I also tried a Vodafone sim in my phone and the phone now connects using data so must be an O2 network issue. Will contact O2 and see what they say.

Re: Mercedes me app not connecting over mobile data

Andrew_Ball — Mon, 20 Mar 2023 19:35:40 GMT

Same here thought I was going mad. Works fine on Wi-Fi but not on data. Issue only started from last friday

Re: Mercedes me app not connecting over mobile data

MI5 — Mon, 20 Mar 2023 19:46:02 GMT

App probably trying to use a port that's blocked by O2.

Unless there's an option to change port settings in the app there's not much you can do.

Re: Mercedes me app not connecting over mobile data

madasaf1sh — Mon, 20 Mar 2023 19:51:51 GMT

@Andrew_Ball @MarkBulbeck @AlanLogan

I would contact Mercedes and ask them to check if they are blocking O2's IP Ranges, as I doubt it will be o2 blocking access to the Mercedes App, as if it worked up until last week, then that sounds like Mercedes doing something, and that is using my Network Engineering head..

Seems to be a lot of issues with the App when searching online, across every connection method...

Might be worth asking here if anyone knows how to fix... https://www.mbeqclub.com/forums/mercedes-eq-vehicles-general-discussion-forum.9/

edited to add, someone else has already posted a thread:
https://www.mbeqclub.com/threads/mercedes-me-app-cant-connect.2619/

Re: Mercedes me app not connecting over mobile data

Stones46 — Thu, 23 Mar 2023 14:35:17 GMT

Hi, I’m having the same issue too, logged it with Mercedes Me and I’m waiting for a reply!!

Re: Mercedes me app not connecting over mobile data

AF65LBE — Mon, 27 Mar 2023 07:10:21 GMT

Yea it’s not working for me either, recently changed from Vodafone which worked perfectly

Re: Mercedes me app not connecting over mobile data

AndyFisher — Fri, 31 Mar 2023 12:56:21 GMT

I'm having exactly the same issues app used to work fine but only works on WiFi now for some reason

Re: Mercedes me app not connecting over mobile data

JulesBinWindsor — Tue, 04 Apr 2023 06:29:44 GMT

Glad it’s not just me! Have deleted the app, reinstalled it, was thinking I’d lost the plot! Weirdly the web page does show my car and the current charge level. Never had this issue until the middle of March!

Re: Mercedes me app not connecting over mobile data

Arian-Knight — Wed, 05 Apr 2023 01:06:27 GMT

Same here. It's o2 issue, it works fine with every other network i.e. EE and wifi ... I even changed DNS but still the same... Definitely o2 blocking something. Please update if you find out a solution.

Re: Mercedes me app not connecting over mobile data

MarkBulbeck — Wed, 05 Apr 2023 05:57:47 GMT

Potentially some positive news, it maybe something the developer needs to sort.

Re: Mercedes me app not connecting over mobile data

madasaf1sh — Wed, 05 Apr 2023 07:17:51 GMT

Thanks for coming back @MarkBulbeck with the Update from Mercedes, sounds like something Mercedes have done

And to be fair easy done... a wrong digit in a block list etc..

Hope it gets resolved soon for you.

Re: Mercedes me app not connecting over mobile data

Langdale1957 — Fri, 14 Apr 2023 15:00:07 GMT

I have exactly the same problem that began several weeks ago. My local dealer had no idea until I got them to use Google. I contacted Mecedes Me support and they admitted there was a problewm but havent come back with a solution. I left a poor review on the Google Play and the IOS app thing and the developers got back pretty quickly admitting there was a problem. It seems that the solution might lie with O2 but trying to get in touch with them impossible as they are well defended by useless "bots"

Re: Mercedes me app not connecting over mobile data

madasaf1sh — Fri, 14 Apr 2023 18:13:04 GMT

@Langdale1957

The problem is not unique to o2, it has happened to a number of other Networks, (a quick google indicates so) so seems like as others have said Mercedes need to fix the app, and remove what ever they did to break it.

Re: Mercedes me app not connecting over mobile data

Langdale1957 — Tue, 18 Apr 2023 12:45:44 GMT

Possible solution:

O2 techies suggested a work around. It worked. I installed a VPN service and with VPN switched on, the app is now performing over the mobile network. I tried this on both an Android and IOS platform and in each case it worked.

i slso have a mail from Mercedes Me developers admitting the issue and telling me they are working on it,

Re: Mercedes me app not connecting over mobile data

Matt29 — Tue, 18 Apr 2023 17:15:56 GMT

Excellent. VPN solution works for me - using NordVPN. Thanks

Re: Mercedes me app not connecting over mobile data

Loo — Wed, 19 Apr 2023 16:14:55 GMT

I have an EQC and have exactly the same problem. Works OK on Wifi but get connection error over mobile data. It’s only occurred recently as it used to work before.

Re: Mercedes me app not connecting over mobile data

madasaf1sh — Wed, 19 Apr 2023 17:39:00 GMT

@Loo

It is something you will have to wait for Mercedes to fix, or use the work around as others have suggested.

Re: Mercedes me app not connecting over mobile data

Rikin — Sun, 23 Apr 2023 07:31:02 GMT

Yes, same issue. Hope it is resolved soon.

Re: Mercedes me app not connecting over mobile data

JAB12 — Mon, 15 May 2023 22:01:40 GMT

Did anyone solve this issue yet? Any updates - I’m having this problem too on my new merc, can’t active any of the services…