topic Re: Replacement Apple Watch not connecting to data in Apple

Replacement Apple Watch not connecting to data

SteveG1 — Tue, 14 Mar 2023 10:29:59 GMT

Hi,

My old Apple Watch Series 6 (with data) had severe battery issues and was replaced by Apple over Christmas. Before handing in my old one to Apple it was erased.

When receiving my new watch I set it up on the phone as normal and transferred the data plan as directed during setup.

I don't think I've had any data on the watch since this swap. I'm always getting errors uploading runs at the end of the workout. I've only really noticed today however because I normally download podcasts to the watch on Wifi prior to runs, but today needed to stream and couldn't. No Spotify either.

The Apple Watch app on my phone shows I have an O2 cellular plan, but with only kb usage, so indicating it's not functioning.

On the watch, if I tap the cellular icon it shows I have an O2 plan, but says Status: No Connection.

I've opened up a support case on the phone app, but they've said I'll need an esim to connect my phone to my watch and will need to take out a contract - don't they check first to see that I've already got one?!

If any has an ideas on what to try to fix, I'd appreciate it, but I can see there are a lot of related issues on here.

Re: Replacement Apple Watch not connecting to data

Cleoriff — Tue, 14 Mar 2023 10:31:24 GMT

@SteveG1 I'll tag @O2Sarah- to see if she can help.

Re: Replacement Apple Watch not connecting to data

O2Sarah- — Tue, 14 Mar 2023 10:42:48 GMT

Thanks for the tag @Cleoriff

@SteveG1 I will send you a private message so we can look into this.

Re: Replacement Apple Watch not connecting to data

Cleoriff — Tue, 14 Mar 2023 11:01:15 GMT

Thanks @O2Sarah- xx

Re: Replacement Apple Watch not connecting to data

Vsuther — Wed, 26 Apr 2023 20:12:05 GMT

Hi @O2Sarah- @I have the same issue. Can you please contact me too? Or post fix here? Thanks

Re: Replacement Apple Watch not connecting to data

O2Sarah- — Thu, 27 Apr 2023 07:22:28 GMT

Thanks for the tag @Vsuther I will send you a private message so we can look at this. 😊