topic Re: Apple Watch not showing o2 data plan to set up cellular in Apple

Apple Watch not showing o2 data plan to set up cellular

Adders89 — Sat, 14 Jan 2023 16:15:13 GMT

Hi,

I assumed my o2 watch cellular was working since I got the watch last month but I was wrong it was actually just working off my phones data. When I tried to set up cellular I said “02 plan not in use” on the Apple Watch. I spoke to o2 service people on phone and they advised to remove plan from watch and they would send out an esim! GREAT! until the esim wouldn’t connect so I called again and was told they would be able to activate it to my watch their end.

Problem is my watch now won’t give me my o2 plan to set the watch up to. It only wants me to set up a new £5 one even tho I already have one set ip in my o2 account!! Please can someone help me

Re: Apple Watch not showing o2 data plan to set up cellular

Enlli — Sat, 14 Jan 2023 19:22:52 GMT

Regretfully O2 are having problems at the moment. I believe they are working on it with Apple.

If he is available I'll tag @O2KyleW to see if he can help

If he is not available @O2Sarah- who is on Monday morning

Re: Apple Watch not showing o2 data plan to set up cellular

O2KyleW — Sat, 14 Jan 2023 19:24:13 GMT

Ill message you shortly

Re: Apple Watch not showing o2 data plan to set up cellular

Adders89 — Tue, 17 Jan 2023 04:40:11 GMT

Both @O2Sarah- and @O2KyleW were brilliant. Turned out mine needed the original data plan reset.

Re: Apple Watch not showing o2 data plan to set up cellular

wind123 — Tue, 17 Jan 2023 13:19:45 GMT

@O2Sarah- @O2KyleW Hi, I have the same issue to activate my data plan on my apple watch. Can you help?

Re: Apple Watch not showing o2 data plan to set up cellular

O2Sarah- — Tue, 17 Jan 2023 14:17:54 GMT

Thanks for the tag @wind123

I will send you a private message so we can look into this for you

Re: Apple Watch not showing o2 data plan to set up cellular

Sharonanne99 — Sun, 19 Feb 2023 17:16:50 GMT

@O2Sarah- @Hi Sarah I have the same issue, I have contacted customer service twice and have been told different things please help

Re: Apple Watch not showing o2 data plan to set up cellular

O2Sarah- — Mon, 20 Feb 2023 09:07:02 GMT

Good morning @Sharonanne99 I will send you a private message so we can check your account.

Re: Apple Watch not showing o2 data plan to set up cellular

SimonLewis — Wed, 29 Mar 2023 20:29:20 GMT

Same issue here with series 8 Apple Watch, help please o2

Re: Apple Watch not showing o2 data plan to set up cellular

Runner98 — Fri, 07 Apr 2023 18:35:03 GMT

@O2Sarah- @O2KyleW Hi, same issue here. Switched for my Apple watches the new 8 was connected now just shows no connection. Please help thank you

Re: Apple Watch not showing o2 data plan to set up cellular

Rwdavenport — Wed, 05 Jul 2023 18:05:05 GMT

@O2Sarah- @O2KyleW im having the same issue with a new purchase. just wont connect

Re: Apple Watch not showing o2 data plan to set up cellular

ColinLS — Tue, 22 Aug 2023 10:12:27 GMT

Hi Sarah, I also have the same problem. I’ve tried customer service but they don’t seem to know what to do. Any help would be greatly appreciated. Colin

Re: Apple Watch not showing o2 data plan to set up cellular

gmarkj — Tue, 22 Aug 2023 10:53:53 GMT

Sarah no longer supports the community @ColinLS so you'll just have to keep trying customer services I'm afraid.

You can call 202 from a pay monthly phone, or 0344 809 0202 from another phone.

If your phone is not working, then use Skype and call 0800 902 0217.

Guide here Guide: A Guide to Skype

Finally try messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)