topic Re: Apple Watch cellular Error reference 14 in Apple

Apple Watch cellular Error reference 14

Jay77216 — Tue, 31 Jan 2023 08:55:34 GMT

Morning! The dreaded Error code 14 has hit. I’m able to set up cellular with another sim but just not with my primary number. I was able to do this ( as a second plan) until Network relations team deleted the second plan and since then I’ve had the error code. I’ve spoke to o2 CS just about everyday for this month. Some staff want to send me out a new ESIM others refer me to another team with another 72 hours to tell me I can’t have more than one plan( although o2’s website tells me different) . No one seems to know the correct way to deal with this, Please I just need this sorted now.

many thanks

Re: Apple Watch cellular Error reference 14

pgn — Tue, 31 Jan 2023 09:23:33 GMT

Tagging @O2Sarah- for this, @Jay77216 - look out for a PM from her shortly. Good luck!

Re: Apple Watch cellular Error reference 14

O2Sarah- — Tue, 31 Jan 2023 09:32:56 GMT

Thanks for the tag @pgn

@Jay77216 I will send you a private message so we can check your account.

Re: Apple Watch cellular Error reference 14

Jay77216 — Tue, 31 Jan 2023 18:39:23 GMT

So I’ve managed to sort this myself, 27 days of speaking to customer service in store and no reply from the Forum. Go in store and get a sim swap. Works instantly!

Re: Apple Watch cellular Error reference 14

DH4 — Sat, 11 Feb 2023 12:55:25 GMT

Hi Jay. Out of interest what Apple Watch have you got? Am using the Ultra with a 13 and the same issue. No one will give me a straight answer on how to fix. Also oddly would information that anything about an 11 phone doesn’t work with an Apple Watch. Have you got your issue sorted now?

Re: Apple Watch cellular Error reference 14

pgn — Sat, 11 Feb 2023 15:10:15 GMT

@Jay77216 wrote:
So I’ve managed to sort this myself, 27 days of speaking to customer service in store and no reply from the Forum. Go in store and get a sim swap. Works instantly!

Which SIM did you swap, @Jay77216 - the eSIM for the watch or the SIM in your paired phone?

Re: Apple Watch cellular Error reference 14

Jay77216 — Sat, 11 Feb 2023 20:24:00 GMT

Hi @DH4, I’m using the 14 Pro max with the ultra, I spoke with so so so many people and got nowhere, sadly even on this community fell on deaf ears with staff members promising to private message me but no reply. The Watch worked fine with a different sim so guessed it had to be my personal sim in the phone. Went in store and swapped it and worked instantly, error code just vanished. Fingers crossed for you.

Re: Apple Watch cellular Error reference 14

Jay77216 — Sat, 11 Feb 2023 20:25:20 GMT

@pgn Physical IPhone SIM needs to be swapped, Resetting/ Swapping the Apple Watch sim has no effect.

Re: Apple Watch cellular Error reference 14

smille7982 — Sun, 23 Apr 2023 10:24:56 GMT

It did not work for me

Re: Apple Watch cellular Error reference 14

pgn — Sun, 23 Apr 2023 10:33:18 GMT

@smille7982 wrote:
It did not work for me

All we can do, assuming you have not had any joy calling 202, is tag in a Forum O2 Advisor, @smille7982 - @O2Sarah- is on from 8am Monday, watch out for a message here from her after that time. Good luck!

Re: Apple Watch cellular Error reference 14

O2Sarah- — Mon, 24 Apr 2023 07:18:38 GMT

Thanks for the tag @pgn

@smille7982 I will send you a private message so we can look into this for you.