topic Re: Error 106 with cellular activation of Apple Watch Ultra in Apple

Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Sat, 28 Jan 2023 00:20:07 GMT

Just ported my number to O2 from Tesco so I can also use my new Apple Watch Ultra

but all I get is Error 106 during activation

Can anyone assist please ?

cheers

Re: Error 106 with cellular activation of Apple Watch Ultra

Buz52 — Sat, 28 Jan 2023 09:18:00 GMT

Looks to be ongoing issue from o2 side. They say they are working on it, but no timeline for fix. I have had exactly the same issue since November 2022.

Re: Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Sun, 29 Jan 2023 16:36:27 GMT

Can anyone at O2 help ? Phone line support was hopeless. Or should I cancel within my 14 days and go to Vodafone or EE ?

Re: Error 106 with cellular activation of Apple Watch Ultra

MI5 — Sun, 29 Jan 2023 16:48:37 GMT

I'll ask @O2Sarah- to contact you in the morning @Buz52 @Sharpy_G

Re: Error 106 with cellular activation of Apple Watch Ultra

Buz52 — Sun, 29 Jan 2023 16:56:29 GMT

Thanks, but no need as case opened/ongoing with tech support

Re: Error 106 with cellular activation of Apple Watch Ultra

MI5 — Sun, 29 Jan 2023 17:08:40 GMT

@Buz52 wrote:
Thanks, but no need as case opened/ongoing with tech support

From experience you'll be waiting a long time, if ever, for them to fix it, but your choice.......

@O2Sarah- just @Sharpy_G that needs you

Re: Error 106 with cellular activation of Apple Watch Ultra

O2Sarah- — Mon, 30 Jan 2023 08:23:50 GMT

Good morning

Thanks for the tag @MI5

@Sharpy_G I will send you a private message so we can check your account.

Re: Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Mon, 30 Jan 2023 12:59:35 GMT

Replied, thanks

Re: Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Wed, 01 Feb 2023 14:50:58 GMT

O2 online “we are busy”

O2 socials “we are busy”

seriously underwhelmed by this service level tbh

Why did I move ? So I could use my new Apple Watch.

Re: Error 106 with cellular activation of Apple Watch Ultra

MI5 — Wed, 01 Feb 2023 14:58:32 GMT

@Sharpy_G

Did you not get help from @O2Sarah- ?

The whole point of having their help on here is so that you don't have to chase O2 by other channels.

Re: Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Wed, 01 Feb 2023 15:18:43 GMT

Yes, Sarah escalated it quickly

but up to 5 days for an answer, by then I could be trapped in a contract where I can’t use the thing I moved for in the first place. Not ideal.

Re: Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Wed, 01 Feb 2023 19:22:39 GMT

Even went into an O2 store today

they said they’ve seen it all before but can’t even log in to the system with my number in store. Suggestion is that phone data plan is setup as Android and not IPhone

who knows eh ?

Re: Error 106 with cellular activation of Apple Watch Ultra

MI5 — Wed, 01 Feb 2023 20:24:51 GMT

It's certainly possible @Sharpy_G but you'd think that would be easy to check?

Re: Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Wed, 01 Feb 2023 20:33:12 GMT

you would think so right ? but they appear to be avoiding that question LOL

Re: Error 106 with cellular activation of Apple Watch Ultra

MI5 — Wed, 01 Feb 2023 21:34:41 GMT

Standard these days....

Re: Error 106 with cellular activation of Apple Watch Ultra

Buz52 — Thu, 02 Feb 2023 07:37:03 GMT

If you’re still able to leave, I would do. I escalated to complaints dept due to lack of timely support. Complaint was upheld and got several months bill credit, but still no resolution. They can’t or won’t explain what the issue is. They send out an automated text stating ongoing investigation that tech support are looking into it every few days. Also say it is affecting multiple customers.

Re: Error 106 with cellular activation of Apple Watch Ultra

JustMeJHN — Sat, 04 Feb 2023 12:25:37 GMT

Hi Sharpy_G, Did you manage to get this problem resolved? I have done exactly the same as you moved from Tesco to O2 so I can use my Apple Watch on Cellular and after many talks with customer service on line and phone no further forward. Grateful if you can give me an update if you get a chance as I am still in my cool-off period and I will jump over to someone else to get the service I require. Thanks John.

Re: Error 106 with cellular activation of Apple Watch Ultra

Sharpy_G — Sat, 04 Feb 2023 18:04:05 GMT

🤣🤣🤣 no, 13 days with O2 and spent some of every day so far trying to get to someone who actually knows what they are doing with these

Re: Error 106 with cellular activation of Apple Watch Ultra

gmarkj — Mon, 06 Feb 2023 11:43:23 GMT

I'll mention @O2Sarah- again to see if she can nudge whoever she asked about this before @Sharpy_G , and ask that she contact you @JustMeJHN to see if she can help you...

Re: Error 106 with cellular activation of Apple Watch Ultra

JustMeJHN — Mon, 06 Feb 2023 11:45:04 GMT

Thanks @gmarkj. Seems like this is a real pain, I've now been trying to resolve it for over a week and still no further forward. Any insight would be great!