topic Re: Apple Watch mobile data now Disappeared. Furious. in Apple

Apple Watch mobile data now Disappeared. Furious.

TK2 — Sat, 14 Jan 2023 10:40:50 GMT

So after a month of trying to get my mobile data issue sorted on my expensive Ultra, they fixed the issue.

Unfortunately, this lasted one day at most before the mobile data plan disappeared from my watch completely (see screenshots). This left me literally in the middle of no-where with data and maps to navigate, so rather annoyed right now. I purchased and upgraded this with you on the strength of an independent mobile plan that I can reliability head into the wilderness with but it has let me down again. Please message me as your online assistant robot always says you are extremely busy. I would also like my airtime for 2 months to be refunded as I have not been able to use this service as advertised. Not a happy customer.

Re: Apple Watch mobile data now Disappeared. Furious.

Enlli — Sat, 14 Jan 2023 12:12:44 GMT

O2 do seem to be having problems with this at the moment

@O2KyleW are you able to help here?

Re: Apple Watch mobile data now Disappeared. Furious.

O2KyleW — Sat, 14 Jan 2023 12:37:57 GMT

Ill be in contact privately in a short while, thank you.

Re: Apple Watch mobile data now Disappeared. Furious.

TK2 — Sat, 14 Jan 2023 12:44:18 GMT

Thanks very much.

Re: Apple Watch mobile data now Disappeared. Furious.

TK2 — Sat, 14 Jan 2023 20:47:05 GMT

UPDATE - after running through a few diagnostics to see if the issue can be resolved, alas, this could not be solved.

I have been promised a call from the “Esim” team within 5 working days and “hopefully” a fix will be in place.

In the meantime, I am going to complain and request my airtime costs to be refunded as its a service we are all paying for but cannot lose. I shall also request some additional compensation for the inconvenience caused as I use my apple watch to navigate when far from home in the great indoors, and also as a safety feature to alert my other half where I am if needed. If o2 has been aware of this issue since launch, were has the personal message been to alert me that my data may not work. Annoying as o2 customer for 10 years + and a happy apple watch user since series 3.

will update with progress soon I hope…

Re: Apple Watch mobile data now Disappeared. Furious.

TK2 — Tue, 24 Jan 2023 14:15:59 GMT

UPDATE - the watch data worked for around 30mins, but I did not believe this to be fixed, and quickly turned back to “no connection”. I missed a call from the tech team, as I was in work, and when I queried this the normal customer service agent, they advised a note was placed to give me a call back on the 18th. Never happened. I am still without data on my watch, even though I am paying for it, and its always ME that has to chase for a fix. Please advise a way forward, as do not want to leave o2, but giving me few options here.

Re: Apple Watch mobile data now Disappeared. Furious.

gmarkj — Tue, 24 Jan 2023 14:20:39 GMT

Let's see if @O2Ryan can help with this @TK2

Re: Apple Watch mobile data now Disappeared. Furious.

Justin23 — Wed, 25 Jan 2023 10:07:45 GMT

Apple has released Apple Watch OS 9.3 today. The update has resolved my problem with not being able to connect to my AW Airtime Plan, which magically appeared in the Mobile Data section of the Watch app after the update.