topic Apple Ultra will not load data plan and shows no SIM in Apple

Apple Ultra will not load data plan and shows no SIM

NAGL — Wed, 18 Jan 2023 15:26:13 GMT

Despite several calls to the O2 help desk I am still unable to resolve the issue of no data plan showing on my watch. Others appear to be having the same problem. O2 seems to recognise there is a problem affecting some people.

Please lets have some updates or can someone message me to fix it.

Re: Apple Ultra will not load data plan and shows no SIM

pgn — Thu, 19 Jan 2023 06:41:02 GMT

You need to reach out to O2 again, just after 8am today should be good - or contact O2 via Social Media on any of the links just below this post, @NAGL. I am not able to tag an O2 Advisor today as the Rota for Thursday has not yet been updated, so tagging community managers to get that fixed @Martin-O2 @Breanna @RafaC

Good luck!

Re: Apple Ultra will not load data plan and shows no SIM

gmarkj — Thu, 19 Jan 2023 08:40:53 GMT

The rota now shows Thursday @pgn @NAGL , and it is @O2Sarah- who is on this morning.
Can you see if you can help please?

Re: Apple Ultra will not load data plan and shows no SIM

O2Sarah- — Thu, 19 Jan 2023 09:10:36 GMT

Thanks for the tag @gmarkj

@NAGL I have sent you a private message if you've not already seen it 😊

Re: Apple Ultra will not load data plan and shows no SIM

NAGL — Thu, 19 Jan 2023 10:02:39 GMT

Thank you