topic esim help/reset in Apple

esim help/reset

pedrot — Mon, 16 Jan 2023 11:10:17 GMT

Im hoping someone can help me. I had a data plan which was working intermittently on my apple watch, i was told to remove this by an o2 advisor on Saturday who said i had to go to the store to purchase an esim pack. The store have advised me this is incorrect and now I cant add a data plan in the watch app, I get error code 14. I have just contacted o2 customer service who keep telling me to go to the store and purchase an esim pack. Help me please!!!

Re: esim help/reset

pedrot — Mon, 16 Jan 2023 12:06:34 GMT

@O2Sarah- O2Emma can you help me please? i see you have helped people with this error code previously

Re: esim help/reset

gmarkj — Tue, 17 Jan 2023 15:31:46 GMT

Let's see if the advisors on duty this afternoon can help @pedrot .

Can you see if there is anything you can do please @O2Ryan or @O2Emma ?

Re: esim help/reset

Jojooooo — Tue, 17 Jan 2023 15:33:00 GMT

Can anyone else help me aswell I’m stuck on the 24 hours activation (been well over)

Re: esim help/reset

O2Emma — Tue, 17 Jan 2023 15:37:23 GMT

Hi @gmarkj Its busy again I will pick this up thanks.

Re: esim help/reset

O2Emma — Tue, 17 Jan 2023 15:38:15 GMT

Hi @pedrot I will send you a private message to look into this for you.