topic Re: No cellular connection on Apple Watch Ultra in Apple

No cellular connection on Apple Watch Ultra

AppleFanBoy1983 — Wed, 11 Jan 2023 07:22:22 GMT

Hi all, I've recently bought an AWU (from Apple not O2), which arrived on Monday. I added a cellular data plan to my O2 an account and received a text from O2 on Monday to say it had been set up and was ready to use.

This morning I thought I'd try it out so went to the gym and left my phone at home but I could stream my music, send a message etc., and when I looked under settings the cellular icon is greyed out and says No SIM under "Plan" and No Connection under "Status". Also, when I look under Mobile Data on the Watch App on my phone it shows O2 but says "Not In Use', the other day it was showing as active.

Can anyone advise how I can resolve this?

EDIT: I've also just checked my O2 bill and under my mobile number is says 'Sync-1" which I understand is my Apple Watch plan.

Re: No cellular connection on Apple Watch Ultra

gmarkj — Wed, 11 Jan 2023 08:56:35 GMT

These Apple watches seem more trouble than they are worth @AppleFanBoy1983 .

I've asked the community advisor on duty this morning to get in touch on another thread, so I won't mention him here - poor chap will be tearing his hair out with all these watch issues I've tagged him in!

Re: No cellular connection on Apple Watch Ultra

kylextaylor — Wed, 11 Jan 2023 11:00:55 GMT

I've got he same issue, got mine last week and today the data on my watch has stopped working!

Did you get anywhere with O2?

Re: No cellular connection on Apple Watch Ultra

cheekyape — Thu, 12 Jan 2023 09:37:25 GMT

Exact same issue here. I'm currently on hold with O2 trying to get it sorted.

Re: No cellular connection on Apple Watch Ultra

Carl747 — Fri, 13 Jan 2023 15:32:34 GMT

did you resolve this

Re: No cellular connection on Apple Watch Ultra

AMFX — Sun, 15 Jan 2023 20:11:22 GMT

Also having the same issue? Any resolutions ?

Re: No cellular connection on Apple Watch Ultra

gmarkj — Mon, 16 Jan 2023 11:27:43 GMT

We have some o2 advisors who support the community @AMFX so I will ask the one on duty to send you a message to see if they can help.

Can you see if there is anything you can do @O2Sarah- ?

Re: No cellular connection on Apple Watch Ultra

O2Sarah- — Mon, 16 Jan 2023 12:23:49 GMT

Thanks @gmarkj

@AMFX I will send you a private message so we can look into it.

Re: No cellular connection on Apple Watch Ultra

Rickishill — Wed, 19 Apr 2023 17:12:15 GMT

Same here. Any more info?

Re: No cellular connection on Apple Watch Ultra

Rothy — Thu, 13 Jul 2023 15:09:33 GMT

I need help with a similar issue

Re: No cellular connection on Apple Watch Ultra

pgn — Thu, 13 Jul 2023 17:59:35 GMT

@Rothy wrote:
I need help with a similar issue

Please stop tipping your call for help all over the forum - your original request was passed to an Advisor a fe minutes ago. Thank you.