topic Re: Error code 14 apple watch in Apple

Error code 14 apple watch

JJsteward999 — Fri, 06 Jan 2023 10:16:54 GMT

5 hours on with o2, no solution found to fix even after an esim reset. Also spoken with Apple and they remotely dialled into the watch, no issue there either.. This is an o2 issue and they just can not help or find me a solution. I cant even get to adding my details into the apple watch mobile data plan, section as it just gives me the error code 14. I have purchased the data plan 10 days ago... at the verge of simply walking away from o2 now and swapping network... Please help some one

Re: Error code 14 apple watch

JJsteward999 — Fri, 06 Jan 2023 10:31:16 GMT

@pgn could you possibly assist? thanks

Re: Error code 14 apple watch

pgn — Fri, 06 Jan 2023 11:06:28 GMT

Hi @JJsteward999 - I don't have access to any accounts, as a regular customer of O2 like yourself - but I can tag @O2Sarah- who is on now, and she will need some info from you to proceed. Watch out for a message from her presently, I expect 👍

Re: Error code 14 apple watch

JJsteward999 — Fri, 06 Jan 2023 11:09:20 GMT

Thanks so much 👍

Re: Error code 14 apple watch

JJsteward999 — Tue, 10 Jan 2023 09:22:56 GMT

Dear all, it's solved now! A combination of re-setting the E-sim of the watch connection via o2, Apple running diagnostics, and around 4 hours on calls to O2 and a few hours here also. Lets hope it stays connected this time 🤞🤞🤞

Re: Error code 14 apple watch

Cleoriff — Tue, 10 Jan 2023 10:26:32 GMT

Pleased to hear it's sorted @JJsteward999. Fingers crossed hey? 😂

Re: Error code 14 apple watch

Si_pintsize — Sat, 04 Mar 2023 16:43:20 GMT

Hi Buddy how did you resolve the issue as I'm in the same position as you

Many Thanks Simon

Re: Error code 14 apple watch

pgn — Sat, 04 Mar 2023 17:04:35 GMT

@Si_pintsize wrote:
Hi Buddy how did you resolve the issue as I'm in the same position as you

Many Thanks Simon

It starts with a tag to an O2Advisor: @O2Jonathan is on for the next hour, if he's free, otherwise it is @O2KyleW until 8pm today. No advisors tomorrow, @Si_pintsize - so hopefully one of them contacts you via PM here shortly.

Re: Error code 14 apple watch

O2KyleW — Sat, 04 Mar 2023 19:23:48 GMT

I will PM you shortly

Re: Error code 14 apple watch

thebigdan32 — Tue, 18 Apr 2023 13:44:59 GMT

I'm struggling with the same - reference code 14. @O2Sarah are you able to help?

Re: Error code 14 apple watch

thebigdan32 — Tue, 18 Apr 2023 13:45:33 GMT

Can you help me as well?

Re: Error code 14 apple watch

fatma83 — Thu, 18 May 2023 20:21:04 GMT

i have a same problem can you help me as well? @O2Sarah can you help me please?

Re: Error code 14 apple watch

gmarkj — Fri, 19 May 2023 07:16:01 GMT

It's @O2Sarah- that is on duty this morning @fatma83 .

Re: Error code 14 apple watch

O2Sarah- — Fri, 19 May 2023 07:18:16 GMT

Thankyou @gmarkj

@fatma83 I will send you a private message so we can look into this.

Re: Error code 14 apple watch

Alexandjef0 — Fri, 26 May 2023 17:37:08 GMT

I’m having the same problem - any help would be great!

Re: Error code 14 apple watch

pgn — Fri, 26 May 2023 17:45:59 GMT

@Alexandjef0 wrote:
I’m having the same problem - any help would be great!

@O2Emma may be able to help, watch out for a message from her presently, @Alexandjef0 - good luck!

Re: Error code 14 apple watch

O2Emma — Fri, 26 May 2023 17:49:51 GMT

Evening another marathon for me @pgn I will pick this up thanks.

Hi @Alexandjef0 I will send you a private message to look into this for you.

Re: Error code 14 apple watch

Tamsin13-09 — Fri, 02 Jun 2023 08:57:06 GMT

I have the same error and cannot purchase a data plan as I get error code 14 when trying to set up a mobile network on my watch. Please help!