topic Re: Apple Watch ultra data roaming does not work in Apple

Apple Watch ultra data roaming does not work

MooseD — Sat, 07 Jan 2023 21:09:19 GMT

Hi I have an Apple Watch ultra , cellular works fine on the watch in UK , however I’m now in Germany , my iPhone and data roaming works fine , but data roaming on watch doesn’t work , I have unpaired & repaired my watch , reset networks settings too and advised , but no difference .. still doesn’t work , can anyone help?

thanks

Re: Apple Watch ultra data roaming does not work

MI5 — Sat, 07 Jan 2023 21:20:57 GMT

@MooseD

Your watch won't work outside of the UK.
Roaming is not allowed on O2.

Can I use my Apple Watch abroad?

The cellular functions of your Apple Watch won’t work abroad. This means that if you move out of range with your iPhone (about 10 metres), you won’t be able to make calls, send messages or use data through your Watch.

But you can use your Apple Watch abroad as normal when it’s in range with your iPhone and your iPhone is set up for international roaming.

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

Re: Apple Watch ultra data roaming does not work

Splinta87 — Mon, 16 Jan 2023 15:29:05 GMT

I thought with watch os 9.1 roaming with o2 was now supported?

https://www.xda-developers.com/apple-watch-cellular-editions-finally-getting-international-data-roaming/

When will this be available?

Re: Apple Watch ultra data roaming does not work

MI5 — Mon, 16 Jan 2023 15:49:50 GMT

Not implemented by O2 yet @Splinta87

Re: Apple Watch ultra data roaming does not work

GabonPhil — Tue, 21 Mar 2023 17:37:55 GMT

Hello @MooseD . Your reply from @MI5 might well be correct, but it contradicts all the advice I've had from O2 UK and Apple UK. In recent months I've tried O2 UK Apple Watch international roaming on a series-8 e-sim version in France, Netherlands, Norway and Portugal; it simply doesn't work on international mobile networks/4G. Confirming my Apple Watch works perfectly using mobile data in UK.

What a run around I have had: I've phoned O2 International Helpdesk while in UK and in EU, been into an O2 UK store, been to an Apple UK store for support. Everyone assures me Apple Watch International Roaming will work and my watch/phone/account is set up correctly, but still it simply doesn't work!

Let's keep the dialogue going and @MI5 please share anything more you know about this issue.

Re: Apple Watch ultra data roaming does not work

GabonPhil — Tue, 21 Mar 2023 17:43:38 GMT

@Splinta87 just tagging you in too

Re: Apple Watch ultra data roaming does not work

MI5 — Tue, 21 Mar 2023 18:06:06 GMT

I'm sure an announcement will be made on the forum @GabonPhil when or if O2 introduce this.

I wouldn't hold my breath waiting for it though as we know from history how long it takes O2 to introduce features such as this.

Re: Apple Watch ultra data roaming does not work

GabonPhil — Tue, 21 Mar 2023 19:11:14 GMT

Quite right @MI5, I've just read that same quoted text on the O2 UK web page. @MooseD and @Splinta87 there is our answer 😞

What a let down! But great to know once and for all. Any O2 sales and support people out there reading this, please take note. If you don't actually know the answer to a customer question, just say so. We won't judge you :-). Please don't guess what you think the answer might/should be.

Re: Apple Watch ultra data roaming does not work

Number_3 — Sun, 07 May 2023 06:42:37 GMT

Hi all , is this still the same, just landed in Spain , iphone roaming fine , ultra won’t connect , cheers

Re: Apple Watch ultra data roaming does not work

pgn — Sun, 07 May 2023 06:52:21 GMT

The word off O2's website has not changed, so...

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

Re: Apple Watch ultra data roaming does not work

Number_3 — Sun, 07 May 2023 07:57:25 GMT

Thanks @pgn looks like running with my phone again ! Boo 😞

Re: Apple Watch ultra data roaming does not work

WhizzKid — Wed, 26 Jul 2023 19:50:46 GMT

Good to know I don’t have the problem.
Sad to know that I can’t just take my watch on European water sports, which was partly why I bought myself the Ultra. 😖

Re: Apple Watch ultra data roaming does not work

robin234 — Fri, 25 Aug 2023 16:19:27 GMT

I feel the same way about my minimalist day walks in Switzerland. Garmin offline topo maps and blue charts is what I used on the first version of the Garmin Epix. And now I left it at home in UK because I thought I could get away with Apple Watch since that hyped up roaming update arrived…. Personally if I got an Ultra, I would try my luck to submit a complaint at the Apple Store and maybe they may take it back! O2 is the official Apple Watch partner so if they can’t enable a practical travel friendly watch to be practical for travel, you have certainly been wronged! It’s back to Garmin for me.

Re: Apple Watch ultra data roaming does not work

madasaf1sh — Fri, 25 Aug 2023 16:41:08 GMT

@robin234

Its Apple that are at fault, as seemingly the only networks that support roaming (Based on Feb 23) is limited to AT&T (and other US Carriers)..in the US and then only in Mexico

Apple have never offered it to networks in the UK (Or anywhere else)...

https://www.reddit.com/r/AppleWatch/comments/117digr/apple_watch_cellular_roaming_not_that_easy/

You can buy a LTE Garmin 945 that works globally at a cost..

And have to agree Garmin is the way to go, 7 days battery Life is the best thing... and it just works

Re: Apple Watch ultra data roaming does not work

Renaissance — Thu, 23 May 2024 00:55:55 GMT

@madasaf1sh wrote:

Its Apple that are at fault, as seemingly the only networks that support roaming (Based on Feb 23) is limited to AT&T (and other US Carriers)..in the US and then only in Mexico

Apple have never offered it to networks in the UK (Or anywhere else)...

No longer true as of 2024. Based on Apple's Watch carrier list[1], there are now networks in Austria, Czech Republic, Denmark, Estonia, Germany (including O2 Germany!), India, Israel, Japan, Lithuania, Netherlands, New Zealand, Norway, Spain, Sweden, Taiwan, and Hong Kong who offer international roaming on Apple Watch service plans.

But it does look like still neither O2, nor any UK carrier offers it. Personally I bought an O2 international data package specifically to get Apple Watch data working (I have a local eSim for my iPhone), so I'm very disappointed to find out that it still doesn't work.

[1] https://www.apple.com/watch/cellular/

Re: Apple Watch ultra data roaming does not work

Oxonian — Fri, 24 May 2024 19:52:25 GMT

I am sure that O2 will begin to offer this @Renaissance as and when they judge there to be a demand for it, with sufficient customers or potential customers willing to pay for it. After all, they are a commercial company with an objective of making profits. 👍