topic Re: Apple Watch - not able to add mobile plan! in Apple

Apple Watch - not able to add mobile plan!

TK2 — Thu, 05 Jan 2023 19:01:53 GMT

Hiya!

Seen this being posted a few times, but I need help!

Upgraded my series 5 to an ultra and at the same time paid off my 13 pro max and when to a o2 sim only on a monthly plan.

I have been unable to add my mobile plan onto the watch, and after talking to the support agents and suggesting that a re-set of the e-sim was needed (saw that was the fix for some) I was informed a ticket would be raised with Apple. No surprise to never be contacted by Apple!

can anyone help me here, as its a feature i’m paying for!

😩

Re: Apple Watch - not able to add mobile plan!

pgn — Thu, 05 Jan 2023 19:27:32 GMT

Ah, @TK2 - sounds like you need to watch out for a PM from @O2Emma - good luck!

Re: Apple Watch - not able to add mobile plan!

O2Emma — Thu, 05 Jan 2023 19:30:09 GMT

Hi @pgn I will pick this up thanks.

Re: Apple Watch - not able to add mobile plan!

O2Emma — Thu, 05 Jan 2023 19:30:55 GMT

Hi @TK2 I will send you a private message to look into this for you.

Re: Apple Watch - not able to add mobile plan!

TK2 — Thu, 05 Jan 2023 20:48:59 GMT

The amazing o2Emma fixed my issue in about 20mins!

Thanks so much!!

Re: Apple Watch - not able to add mobile plan!

O2Emma — Thu, 05 Jan 2023 20:50:23 GMT

@TK2 Your welcome

Re: Apple Watch - not able to add mobile plan!

TK2 — Thu, 05 Jan 2023 20:50:34 GMT

Thankyou!! Yes, issue resolved thanks to o2Emma.

Re: Apple Watch - not able to add mobile plan!

Jd8 — Fri, 06 Jan 2023 16:46:12 GMT

@O2Emma hi, I'm having difficulty activating the mobile service on my apple watch 8 via my iphone 13 pro. Since setting up my o2 mobile plan it has been stuck on 'activating'. Can you advise or help? Thank you. JD

Re: Apple Watch - not able to add mobile plan!

O2Emma — Fri, 06 Jan 2023 16:50:41 GMT

Hi @Jd8 I will send you a private message to look into this for you.

Re: Apple Watch - not able to add mobile plan!

O2Emma — Fri, 06 Jan 2023 19:14:35 GMT

Hi @Anonymous Can you look into this for @Jd8 please.

Re: Apple Watch - not able to add mobile plan!

Anonymous — Fri, 06 Jan 2023 19:19:23 GMT

@O2Emma thanks for the tag @Jd8 will private message you

Re: Apple Watch - not able to add mobile plan!

MrsKirbs — Fri, 06 Jan 2023 21:51:54 GMT

@TK2 can you tell me how this was solved I’m going around in circles with O2 trying to get my airtime plan added to my watch , the only option it gives me is to ass another £5 airtime plan .. but I already have one.. I’m pulling mr hair out and spent probably 7 hrs on the phone to 02 the last few days and I’ve still not got the answer.. desperate now!

Re: Apple Watch - not able to add mobile plan!

pgn — Fri, 06 Jan 2023 22:49:46 GMT

@MrsKirbs wrote:
@TK2 can you tell me how this was solved I’m going around in circles with O2 trying to get my airtime plan added to my watch , the only option it gives me is to ass another £5 airtime plan .. but I already have one.. I’m pulling mr hair out and spent probably 7 hrs on the phone to 02 the last few days and I’ve still not got the answer.. desperate now!

Hi, as per your other message on this,

https://community.o2.co.uk/t5/Discussions-Feedback/Help-Airtime-plan-won-t-connect-to-my-Apple-Watch/m-p/1595178/highlight/true#M123923

I tagged an O2 Advisor @O2Georgina for you - were you able to give her the info needed to help your case? She is back in again from around 8am tomorrow, Saturday, please check your Messages on here (under the envelope icon top-right, or tap on your avatar image and select Messages off the drop-down @MrsKirbs - and good luck!

Re: Apple Watch - not able to add mobile plan!

MrsKirbs — Sat, 07 Jan 2023 10:52:41 GMT

@pgn Thanks for tagging Georgina but she doesn’t have the answer other than an engineer will call me in a few days. I’m looking for a solution out of desperation now.

Re: Apple Watch - not able to add mobile plan!

pgn — Sat, 07 Jan 2023 12:14:48 GMT

Another Forum member put up a sequence that worked for them, link below, this morning, @MrsKirbs - maybe something you have already tried, but while you wait for a call back...

https://community.o2.co.uk/t5/Pay-Monthly/Watch-Airtime-Plan/m-p/1595318/highlight/true#M253007

Re: Apple Watch - not able to add mobile plan!

MrsKirbs — Sat, 07 Jan 2023 13:52:57 GMT

@pgn @Thank you but I’m not wanting to add a £5 plan I’ve already got one. The only option it’s giving me is to add one 🤷🏼‍♀️

Re: Apple Watch - not able to add mobile plan!

pgn — Sat, 07 Jan 2023 14:36:26 GMT

Understandable @MrsKirbs - I suppose removing the plan and re-adding it is not an option?

Re: Apple Watch - not able to add mobile plan!

DarrenB — Tue, 10 Jan 2023 20:33:50 GMT

Hi,

I’m having the same issue, could someone assist me please ?

Re: Apple Watch - not able to add mobile plan!

Rocket — Wed, 11 Jan 2023 09:33:43 GMT

Hi,

I'm having the same issue. Whenever I go to set up the mobile plan on my watch via the app on the iphone, it takes me to a page where the only option I have is to buy a new data plan, yet I already have one. I also seem to be going round in circles. Can someone help on this please?

Thanks

Re: Apple Watch - not able to add mobile plan!

gmarkj — Wed, 11 Jan 2023 11:01:37 GMT

Two more @O2Ryan (or @O2nath_ci ) that need help with Apple watches...

Can you message @DarrenB and @Rocket ?