topic Re: Apple watch ultra cannot connect to mobile data in Apple

Apple watch ultra cannot connect to mobile data

Wps7581 — Thu, 29 Dec 2022 12:27:45 GMT

This seems quite a familiar issue, but i have purchased my apple watch ultra from O2 and cannot connect the mobile data.

I have had tech involved they have removed the account and added again, i have deleted, reset re-paired the watch more times than i can count but still get the same message.

Oops, something went wrong . Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 106.

i really hope someone can help this is very frustrating.

Re: Apple watch ultra cannot connect to mobile data

Breanna — Thu, 29 Dec 2022 13:57:01 GMT

Hi @Wps7581 I'll tag an advisor who may be able to help.

@O2Emma can you take a look at this?

Re: Apple watch ultra cannot connect to mobile data

Wps7581 — Thu, 29 Dec 2022 13:59:32 GMT

Thanks Breanna.

Re: Apple watch ultra cannot connect to mobile data

O2Emma — Thu, 29 Dec 2022 15:12:41 GMT

Hi @Breanna I will pick it up thanks.

Re: Apple watch ultra cannot connect to mobile data

O2Emma — Thu, 29 Dec 2022 15:13:13 GMT

Hi @Wps7581 I will send you a private message to look into it for you.

Re: Apple watch ultra cannot connect to mobile data

Buz52 — Sat, 31 Dec 2022 04:59:50 GMT

Re: Apple watch ultra cannot connect to mobile data

Buz52 — Sat, 31 Dec 2022 05:06:38 GMT

Exact same issue. Been trying to get sorted for several weeks. Numerous chats with online/202/tech support and none of them have any idea how to resolve. One more or less admitted that this is part of a bigger system issue for o2. Keep saying they are working on it, but getting no where fast. Very frustrating

Re: Apple watch ultra cannot connect to mobile data

pgn — Sat, 31 Dec 2022 07:54:58 GMT

Hi @Buz52 - if an O2 advisor is already helping you, please wait for them to get back to you. If this is you saying "had enough of 202 or Live Chat or O2 Social Media Team", then I will tag the advisors showing as on from 8am, @O2Georgina and @O2Sarah- - there is a duplication of the rota post, which will be fixed after 8am also, I hope - so hedging my bets 🙃

Good luck, @Buz52 - watch your private messages here after 8am.

Re: Apple watch ultra cannot connect to mobile data

O2Georgina — Sat, 31 Dec 2022 08:09:11 GMT

Thanks for the tag @pgn

@Buz52 I will send you a private message now

Re: Apple watch ultra cannot connect to mobile data

Haggis39 — Tue, 03 Jan 2023 16:19:59 GMT

I have the exact same issue on an Apple Watch Series 6. Tried everything, unpairing the watch and removing from iCloud and waiting at least 24 hour before I re-pair the watch and wait a further 24 hours before I try and activate the mobile data via the watch app but I still get the same 106 error code. I’ve been waiting for 10 weeks and o2 tech teams still have not resolved my issue. Has anyone had this fixed yet?

Re: Apple watch ultra cannot connect to mobile data

Haggis39 — Wed, 04 Jan 2023 17:19:53 GMT

Can someone help me with this same issue. @O2Georgina @O2Emma @O2Lisa

Re: Apple watch ultra cannot connect to mobile data

O2Emma — Wed, 04 Jan 2023 17:35:16 GMT

Hi @Haggis39 I can look into this for you I will send you a private message .

Re: Apple watch ultra cannot connect to mobile data

Sidav — Thu, 26 Jan 2023 18:48:12 GMT

Can someone please help me with this issue for my Apple Watch ultra, been trying around 2 weeks to get this working after numerous attempts to unpair the Watch and resetting the iPhone but unfortunately with no luck. The message I have at the moment is….. “We setting up your Apple Watch on the o2 network and we’ll text you when it’s done. If you don’t receive a text within 24hrs call o2 quoting reference Code 08

Re: Apple watch ultra cannot connect to mobile data

pgn — Thu, 26 Jan 2023 18:54:26 GMT

@Sidav wrote:
Can someone please help me with this issue for my Apple Watch ultra, been trying around 2 weeks to get this working after numerous attempts to unpair the Watch and resetting the iPhone but unfortunately with no luck. The message I have at the moment is….. “We setting up your Apple Watch on the o2 network and we’ll text you when it’s done. If you don’t receive a text within 24hrs call o2 quoting reference Code 08

Tagging an O2 Advisor, @O2Emma to help with this, @Sidav - watch out for a private message from her looking for more info.

Re: Apple watch ultra cannot connect to mobile data

O2Emma — Thu, 26 Jan 2023 18:56:05 GMT

Hi @pgn You keeping me busy tonight I will pick it up thanks.

Re: Apple watch ultra cannot connect to mobile data

O2Emma — Thu, 26 Jan 2023 18:56:39 GMT

Hi @Sidav I will send you a private message to look into this for you.

Re: Apple watch ultra cannot connect to mobile data

O2Emma — Thu, 26 Jan 2023 20:14:08 GMT

Hi @Anonymous Can you pick this up please .

Re: Apple watch ultra cannot connect to mobile data

Anonymous — Thu, 26 Jan 2023 20:39:16 GMT

@O2Emma thanks for the tag @Sidav will private message you

Re: Apple watch ultra cannot connect to mobile data

pgn — Thu, 26 Jan 2023 21:18:03 GMT

Ah, to divide and conquer, @O2Emma 😂

Re: Apple watch ultra cannot connect to mobile data

Squiglet — Mon, 30 Jan 2023 08:31:46 GMT

Hi Wps758, did your problem ever get resolved? I am struggling to get anywhere with a similar issue and all the cases on here seem to go to 'private messaging' and its unclear if the problems are being resolved or people just leave O2 for a better carrier?