Corrupted sim card

Deankendrick100 — Thu, 22 Dec 2022 16:40:09 GMT

Hi there o2 community

i have a problem regarding a number that will not connect to my phone and keeps going straight to voice mail

i ported my number over last week and since then my wife can not call me with a normal phone call,

messages

face time video

face time audio

WhatsApp audio

whatsApp video

all the above work fine but a regular phone call will not connect , i have tried my SIM card in another phone and the problem is still there

the caller is not blocked , so the only problem i can see is that the SIM card has become corrupt , any help would be greatly appreciated

thanks

Re: Corrupted sim card

MI5 — Thu, 22 Dec 2022 16:48:56 GMT

Pop into any O2 store with some ID to get a new sim or contact O2 to send you one out.