topic Re: Setup my old Series 5 Watch for my child, no mobile data. in Apple

Setup my old Series 5 Watch for my child, no mobile data.

Jbutleruk — Wed, 30 Nov 2022 09:25:21 GMT

Hi all.

Like many of the posts here, I have upgraded my watch, and now have an older series 5 one. I reset it and then set it up for my 8 year old son on my phone under the apple family app.

It is working fine, but it doesnt have mobile data. I am paying for a data plan for this device so how do i fix that?

I have an apple phone myself working fine with an apple ultra watch also working and a series 5 linked to this same number and thats not got mobile data.

Re: Setup my old Series 5 Watch for my child, no mobile data.

gmarkj — Wed, 30 Nov 2022 09:30:55 GMT

You would need ANOTHER watch data plan for the S5 (the "old" one has been upgraded to your new watch) and a mobile SIM plan to link it to @Jbutleruk

Re: Setup my old Series 5 Watch for my child, no mobile data.

Jbutleruk — Thu, 01 Dec 2022 16:25:22 GMT

I still see two plans. I have a Sync-2 and a Sync-3 device associated with my phone. I am paying for a data plan twice.

Re: Setup my old Series 5 Watch for my child, no mobile data.

gmarkj — Fri, 02 Dec 2022 09:45:08 GMT

So there is a data plan but it's not connected to the watch (the S5 one) @Jbutleruk .

Sounds like you need to register that on the watch but not 100% - would you just follow the normal process @MI5 ?

Re: Setup my old Series 5 Watch for my child, no mobile data.

MI5 — Fri, 02 Dec 2022 10:07:41 GMT

@Jbutleruk @gmarkj

It would appear that both watch plans are connected to the same original number.

I guess the new second watch plan was set up on the original number and not the new number purchased to replace it.

I would hope that a call to CS would resolve the issue by transferring one plan to the new number or maybe @O2Sarah- could do it?

Re: Setup my old Series 5 Watch for my child, no mobile data.

O2Sarah- — Fri, 02 Dec 2022 11:03:30 GMT

Thanks for the tag @MI5

@Jbutleruk I will send you a private message so we can look into this

Re: Setup my old Series 5 Watch for my child, no mobile data.

Jbutleruk — Fri, 02 Dec 2022 20:58:37 GMT

I called last night and someone did an eSIM reset but yes i think both watches are assigned to the same phone number, so one will need moving. Thanks.

Re: Setup my old Series 5 Watch for my child, no mobile data.

Squiglet — Mon, 30 Jan 2023 12:27:56 GMT

Hi, did this ever get resolved, were you able to get any mobile data for your son to use the watch via family setup?