topic Re: Apple Watch ultra Orders in Apple

Apple Watch ultra Orders

VJ27 — Tue, 27 Sep 2022 10:18:49 GMT

Hi all, does anyone have issues with their Apple Watch ultra orders? I ordered mine on the 17th September (trail loop) and all I can see is awaiting stock. I rang O2 on an update and they suggested cancelling my contract and getting a strap that’s available but that’s not ideal as it’s another hard search on my credit so not ideal.

Are others having the same issue? It would just be nice to know even if it’s a ‘yes a couple of weeks’ or something.

Re: Apple Watch ultra Orders

Diva — Tue, 27 Sep 2022 23:35:59 GMT

Same frustrating

Re: Apple Watch ultra Orders

VJ27 — Wed, 28 Sep 2022 10:30:23 GMT

I know it must be tough from O2 to know exactly but a rough timescale would be good to know when we are getting it. Plus just hearing about the Royal Mail strikes, I wonder how that will affect our orders and deliveries.

Re: Apple Watch ultra Orders

Theboynorm — Thu, 29 Sep 2022 20:46:51 GMT

I ordered my on the 8th September, then advised to order a different strap / size. ended up with three on order whole on the home with customer care checking stock. Phone the next day to discuss and the call agent ended up cancelling all devices so back to waiting for future stock up to 4 weeks.

Re: Apple Watch ultra Orders

Afzaal — Fri, 30 Sep 2022 01:07:06 GMT

I ordered the Apple Watch ultra on the 8th September, the blue band, I’ve not heard anything back until I called this morning, said theirs delays with stock on that particular model, could be up to 4 weeks, but if I want another version of the band that they have I would have to cancel that first order and order what they have in, this means another hard check on my credit, the least they could do is give a time frame or availability time

Re: Apple Watch ultra Orders

laurenlin123 — Sat, 01 Oct 2022 11:37:56 GMT

I’m on the same boat. Apple Watch ultra with trail loop strap 😞 disappointed, I don’t mind waiting, but if that means we have to wait til the end of November, at least I want to know about it:( “4 weeks after 4 weeks….

Re: Apple Watch ultra Orders

ScottyBeeGee — Tue, 11 Oct 2022 19:13:05 GMT

Yep. Me too. A rough date at least. I’m sure Apple would have told o2 of a rough fulfilment timescale! Pass the info on!

Re: Apple Watch ultra Orders

Welshuser — Fri, 14 Oct 2022 08:05:37 GMT

This might not be helpful but i ordered mine on Tuesday (this week) and it's being delivered today! I went for the green bracelet, not sure if they have a glut of stock for them?

Re: Apple Watch ultra Orders

gatrell — Mon, 17 Oct 2022 21:06:12 GMT

Mine has been on order for two weeks and customer services keep giving a different message.

On moment it's ready for delivery and next. Told it stuck at "confirm waiting for provisioning" and it's being passed to the "back office team"

I'm fully expecting the issue to be the fact I have yet received my iPhone and they can't provision the watch till I have the phone (moving from Samsung). However CS have told me this doesn't matter and the watch will arrive before the phone.

Confused to say the least

Re: Apple Watch ultra Orders

VJ27 — Tue, 18 Oct 2022 14:16:32 GMT

I think it’s normal with the confusion with O2 at the moment. In Apple Store they are showing that they can deliver in 2 weeks so I rang up O2 asking when I’m getting mine as no update at all. One person said to me still no update but they have some in stock and transferred me to retentions saying they can sort something out for me. Retentions said to me nothing to do with them and told me to speak to customer services. Customer services told me no date yet and they don’t know when, could 2, 4 or more weeks still. I said it was shocking how they can’t seem to guarantee when customers will get their watch’s. So my conversation with them went from getting really happy as they had stock to no they don’t have stock. Shocking really and I’m back to square one not knowing when I’m getting it.

Re: Apple Watch ultra Orders

madasaf1sh — Tue, 18 Oct 2022 14:25:22 GMT

@VJ27

The problem is and this is affecting all networks, is that Apple are prioritising their own sales channels and they have de prioritised all secondary and tertiary sales channels.

And the simple matter is Apple will send what they want to o2 and not what o2 are expecting.

This is the problem with over Apple release something then never have any stock or months for themselves or networks...

Re: Apple Watch ultra Orders

gatrell — Tue, 18 Oct 2022 14:47:56 GMT

I'd be happy if mine even said waiting for stock 😂

Re: Apple Watch ultra Orders

HogeyOne — Mon, 24 Oct 2022 16:39:28 GMT

Glad I am not on my own, ordered mine with ocean Band in September, no updates and no idea when its going to arrive. If you order one from Apple today they are saying delivery middle of November, so fingers crossed.

Re: Apple Watch ultra Orders

VJ27 — Wed, 02 Nov 2022 18:44:31 GMT

Well looks like I’m getting mine tomorrow. I rang O2 to find out if they had a date as the tracking had nothing and they said they would ring me back with an update. No one rang me. I went on the website today and the stock showed as available next week and in store as well so spoke to someone via chat and got told still out of stock and don’t know when. I asked why their website shows as in stock. I got told the information they had was up to date. Got home from work and got an email to say it’s on its way. What a faff. I know from now on never to pre order anything from O2.