topic Re: Apple Watch Cellular Data Problem in Apple

Apple Watch Cellular Data Problem

monkeyspunky — Mon, 31 Oct 2022 12:39:44 GMT

Hi All,

First post here out of desperation!!

Short story;

I had an Apple Watch Series 5 working perfectly with o2 cellular activated. I have just upgraded to a Series 8.

I have unpaired the Series 5, removed the data plan and setup the new watch. When setting up I was asked if I would like to replace or add, to which I selected replace.

I now have data activated, received the texts from o2 to confirm, but the watch itself is not working with Data. I can make a call when on cellular and signal is showing.

On the watch o2 is ticked under the plan but under status it says 'no connection'.

When setting up I did receive an error on the o2 webpage which gave me an error code reference 14 but I fixed this by unpairing and starting the whole process again.

From reading others have problems I contacted o2 three times (who were beyond useless) and on the last call they transferred me to Apple without telling me they would. Apple confirmed everything ok with setup and their end.

Any help would be greatly appreciated!

Tom

Re: Apple Watch Cellular Data Problem

gmarkj — Mon, 31 Oct 2022 13:12:44 GMT

As you have been in touch with customer services already @monkeyspunky I'll see if the community advisors can help.

Can you get in touch to see if you can resolve this @O2Lisa @Anonymous ?

Re: Apple Watch Cellular Data Problem

monkeyspunky — Mon, 31 Oct 2022 15:31:40 GMT

Much appreciated, thank you 👍🏻

Re: Apple Watch Cellular Data Problem

kitenski — Mon, 31 Oct 2022 15:34:13 GMT

I’m in the same boat, there is an 12 page thread on here with 8 and ultra users having similar issues sadly.

Re: Apple Watch Cellular Data Problem

monkeyspunky — Mon, 31 Oct 2022 17:05:01 GMT

Oh no I’ve not seen that…have you got a link to that thread?

Re: Apple Watch Cellular Data Problem

L_W_Ward — Mon, 31 Oct 2022 19:10:29 GMT

I know this won’t help but I did exactly the right thing and it went through ok. You did exactly the steps I did so it sounds like it’s 100% with 02/Apple. Hopefully this will give you some reassurance.

Re: Apple Watch Cellular Data Problem

O2Lisa — Tue, 01 Nov 2022 08:05:22 GMT

Morning all, thanks for the tag @gmarkj 😊

@monkeyspunky I’ll message you privately and look in to this for you.

Re: Apple Watch Cellular Data Problem

O2Lisa — Tue, 01 Nov 2022 08:06:34 GMT

Morning @kitenski, I’ll message you privately and look in to this for you 😊

Re: Apple Watch Cellular Data Problem

kitenski — Tue, 01 Nov 2022 08:18:19 GMT

Here’s a link to the thread

https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-Ultra-Disconnecting-from-Cellular-Data-and-only/m-p/1576074/highlight/true#M25454

Re: Apple Watch Cellular Data Problem

monkeyspunky — Tue, 01 Nov 2022 08:29:08 GMT

Thank you and thanks @gmarkj 👌

Re: Apple Watch Cellular Data Problem

monkeyspunky — Wed, 02 Nov 2022 08:37:39 GMT

So I’m happy to say that now everything is working for me. @O2Lisa did an eSim reset on my account and was the last thing that got it working! Finally can go semi disconnected from the world and be phoneless!!!! Thanks for the fix @O2Lisa and everyone for their help.

for others, I’d do everything I did above to try especially if getting an error code 14 and then have someone help reset the eSim on your account. Good luck and thanks again

Re: Apple Watch Cellular Data Problem

O2Lisa — Wed, 02 Nov 2022 08:54:18 GMT

Glad it’s all sorted for you @monkeyspunky 😊

Have a lovely day.

Re: Apple Watch Cellular Data Problem

deejaygav — Sun, 20 Nov 2022 21:45:44 GMT

Hi Lisa,

I also have a similar problem to this, could you also DM me to assist?

I also changed my Apple Watch from a S6 to a S7 and did the replace when setting up the S7. When I am away from my iPhone and outside my watch connects to the mobile network (green antenna symbol) but doesn't have internet/data/Siri etc.. Weirdly, if I restart the watch it will initially connect with a green 4G symbol with working internet/data but after 2 minutes the symbol will change to the green antenna and data/internet will no longer work.

Your help will be greatly appreciated

Re: Apple Watch Cellular Data Problem

DarrylM — Mon, 28 Nov 2022 14:33:47 GMT

Hi @O2Lisa , I have a similar problem, are you able to help please?

Re: Apple Watch Cellular Data Problem

K9laura — Sun, 01 Jan 2023 13:02:13 GMT

Hi Lisa I’m having the same issue if you could help at all

Re: Apple Watch Cellular Data Problem

wind123 — Mon, 02 Jan 2023 08:37:43 GMT

@O2Lisa @O2Emma O2Georgina I am having the same issue for my apple watch under my account. I cannot get on the internet with cellular on my watch. Can you help? Thanks.

Re: Apple Watch Cellular Data Problem

pgn — Mon, 02 Jan 2023 08:56:36 GMT

@wind123 wrote:
@O2Lisa @O2Emma O2Georgina I am having the same issue for my apple watch under my account. I cannot get on the internet with cellular on my watch. Can you help? Thanks.

The O2 Advisor on this morning is @O2Sarah- - good luck, @wind123 and @K9laura (two for one here 😉)

Good luck!

Re: Apple Watch Cellular Data Problem

O2Sarah- — Mon, 02 Jan 2023 10:21:11 GMT

Thanks for the tag @pgn 😊

@wind123 and @K9laura I will send you a private message so we can look into this.

Re: Apple Watch Cellular Data Problem

K9laura — Wed, 04 Jan 2023 11:25:48 GMT

Hi I’m still having this issue not had a response from Sarah