topic Re: Upgrade in Apple

Upgrade

Danny11 — Tue, 18 Oct 2022 11:10:15 GMT

Today I was trying to upgrade my Samsung watch 5 pro Watch to the the new Apple Watch ultra and was willing to pay the early upgrade fee of £442 apparently I can’t upgrade from Samsung watch to Apple Watch even knowing I have a iPhone on my account o2 you need to sort this and this bad customer service

Re: Upgrade

MI5 — Tue, 18 Oct 2022 11:28:47 GMT

@Danny11

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: Upgrade

Danny11 — Tue, 18 Oct 2022 11:53:16 GMT

Done this morning still no help even explaining I was paying the Samsung watch off to upgrade to Apple Watch this can’t be done for some mad reason

Re: Upgrade

MI5 — Tue, 18 Oct 2022 12:13:55 GMT

@O2Georgina

Hi Gina, is this correct?

Re: Upgrade

O2Georgina — Tue, 18 Oct 2022 12:36:45 GMT

Hi @MI5 ,I have never heard of this being the case before,

I assume that if you pay off once device plan you can upgrade within 24 hours

Re: Upgrade

MI5 — Tue, 18 Oct 2022 13:38:54 GMT

My thoughts too @O2Georgina

Could you check with @Danny11 to see if there is an issue with doing so please?

Re: Upgrade

O2Georgina — Tue, 18 Oct 2022 13:48:54 GMT

@MI5 I can advise the number for the retentions department to see if they can shed any light

@Danny11 I will send you a message now

Re: Upgrade

MI5 — Tue, 18 Oct 2022 14:26:31 GMT

Thanks Gina