https://community.o2.co.uk/t5/Apple/O2-has-marked-my-phone-as-Stolen/m-p/1576626#M169815 <P>I've just moved into the UK and was given three SIM cards on my way here (one by Lebara and two by giffgaff) after putting all 3 in my phone I noticed none of them were working, just giving me a No Service error and after digging into the phone's settings - I see a "Phone not allowed." message.</P><P>&nbsp;</P><P>After contacting my carrier and several other carriers in the UK, I was informed that O2 has marked my phone as Stolen (6 months after me owning it.) The phone was purchased brand new from a reputable retailer from my home country and was sealed and passed an Apple serial number check. The only solution I've received from O2 was to buy a new phone which is just ridiculous.</P><P>&nbsp;</P><P>Does anyone know who I can contact to get my phone unblacklisted?</P> Sat, 01 Oct 2022 17:09:22 GMT dyersen01 2022-10-01T17:09:22Z https://community.o2.co.uk/t5/Apple/O2-has-marked-my-phone-as-Stolen/m-p/1576626#M169815 <P>I've just moved into the UK and was given three SIM cards on my way here (one by Lebara and two by giffgaff) after putting all 3 in my phone I noticed none of them were working, just giving me a No Service error and after digging into the phone's settings - I see a "Phone not allowed." message.</P><P>&nbsp;</P><P>After contacting my carrier and several other carriers in the UK, I was informed that O2 has marked my phone as Stolen (6 months after me owning it.) The phone was purchased brand new from a reputable retailer from my home country and was sealed and passed an Apple serial number check. The only solution I've received from O2 was to buy a new phone which is just ridiculous.</P><P>&nbsp;</P><P>Does anyone know who I can contact to get my phone unblacklisted?</P> Sat, 01 Oct 2022 17:09:22 GMT https://community.o2.co.uk/t5/Apple/O2-has-marked-my-phone-as-Stolen/m-p/1576626#M169815 dyersen01 2022-10-01T17:09:22Z https://community.o2.co.uk/t5/Apple/O2-has-marked-my-phone-as-Stolen/m-p/1576627#M169816 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4977759">@dyersen01</a>&nbsp;</P><P>O2 should investigate why it was blacklisted and if done in error, will be removed.</P><P>There is also the possibility that it was stolen in the UK and shipped abroad, so it could be a genuine issue.</P><P>If you message O2 on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>) , they should be able to help you with this.</P> Sat, 01 Oct 2022 17:32:58 GMT https://community.o2.co.uk/t5/Apple/O2-has-marked-my-phone-as-Stolen/m-p/1576627#M169816 MI5 2022-10-01T17:32:58Z