topic Re: RE: Data not working but showing 4G in Apple

RE: Data not working but showing 4G

DanP1 — Fri, 12 Aug 2022 10:16:20 GMT

Hi looking if someone can help.

I changed my phone from Iphone Xs to Iphone 13.

I transferred the sim over, the calling works, but my 4G doesn't.

Is it because Iphone 13 supports 5G and the Xs only 4G?

If so what do i need to do please?

Re: RE: Data not working but showing 4G

MI5 — Fri, 12 Aug 2022 10:32:19 GMT

@DanP1

It should still work on 4g fine.

I'd suggest a new sim, you can get one in any O2 store or by contacting O2 online.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: RE: Data not working but showing 4G

Breanna — Mon, 15 Aug 2022 10:28:33 GMT

Hi @DanP1 were you able to get this issue resolved?

Re: RE: Data not working but showing 4G

L_W_Ward — Tue, 16 Aug 2022 13:51:40 GMT

As mentioned above this should work fine. The only thing you shouldn’t get it 5G as your sim will be too old. Get a new one requested or even better, request an esim transfer kit. I did that with my iPhone 13 Pro Max