topic Re: iMessage in Apple

iMessage

Claz17 — Wed, 03 Aug 2022 13:16:53 GMT

I have recently ported my number to O2 on a pay monthly sim only and I am unable to activate iMessage. I have tried everything, factory reset, network reset, sim swap plus all the other recommended setting checks. O2 customer service are worse that useless can’t anyone help?

Re: iMessage

MI5 — Wed, 03 Aug 2022 14:29:47 GMT

@Claz17

Have you reset network settings since the SIM swap?

Re: iMessage

Claz17 — Wed, 03 Aug 2022 14:38:25 GMT

Yea and a factory reset since sim swap still won’t activate ..

Re: iMessage

MI5 — Wed, 03 Aug 2022 14:48:39 GMT

Settings> Phone > My number is correct too?

Re: iMessage

Claz17 — Wed, 03 Aug 2022 20:35:55 GMT

Yeah that’s all good too…

Re: iMessage

MI5 — Wed, 03 Aug 2022 23:16:06 GMT

@Claz17

I can only guess that the text isn't either being sent from your phone or received by Apple to activate iMessage and facetime.

Check this guide and if no luck, get back to O2 to check if SMS messages are correctly provisioned.

Re: iMessage

Claz17 — Thu, 04 Aug 2022 06:24:17 GMT

O2 are on the case just now as I went to store yesterday but I don’t hold much hope. Is there a way the check message centre number on iOS15

Re: iMessage

MI5 — Thu, 04 Aug 2022 08:57:22 GMT

@Claz17

Unless it's changed?

Tap Keypad, then dial the following number: **5005*7672*12063130004#. Tap the green Call icon.

Re: iMessage

pgn — Thu, 04 Aug 2022 11:15:45 GMT

And some more info from Apple, while O2 Tech work through the issue, @Claz17

https://support.apple.com/en-in/HT204065

Re: iMessage

Claz17 — Thu, 04 Aug 2022 16:08:06 GMT

Yeah must have changed just comes up error.

Re: iMessage

MI5 — Thu, 04 Aug 2022 16:57:13 GMT

@Claz17

I've had a quick Google and it looks like it's now set by the network carrier file so I would connect the phone to a laptop running iTunes and see if you can update yours.

Re: iMessage

Breanna — Tue, 09 Aug 2022 09:31:50 GMT

Hi @Claz17 were you able to get this sorted?

Re: iMessage

Claz17 — Tue, 09 Aug 2022 10:52:00 GMT

Hi Breanna after much hair pulling and the great staff at O2 shop finally got it fixed by helping hands by disconnecting and reconnecting line 🫣 was fixed in 30mons once you speak to the right people! Thanks for you suggestions 😀

Re: iMessage

Breanna — Tue, 09 Aug 2022 11:12:07 GMT

Hey @Claz17 that's great to hear!

Re: iMessage

Liam-G — Fri, 12 Aug 2022 17:09:10 GMT

I'm still having this issue

Re: iMessage

pgn — Sat, 13 Aug 2022 06:59:49 GMT

As per my update on your other thread @Liam-G - https://community.o2.co.uk/t5/Pay-Monthly/not-receiving-certain-texts-such-as-verification-codes-2-factor/m-p/1567259/highlight/true#M248137

Good luck!