topic Re: Verification texts / iMessage Activation issues in Apple

Verification texts / iMessage Activation issues

GoonerByron — Mon, 23 May 2022 12:59:03 GMT

Hi,

Have recently joined O2 and ported my number across. It’s been a couple of days since but having quite a few issues..

- Don’t receive bank verification SMS to setup Apple Pay

- Don’t receive Facebook SMS to verify account

- iMessage / Facetime activation doesn’t work. Looking online this apparently uses a ‘silent SMS’ so fits in with the above.

I have tried in a second Apple handset and get the same thing so it is not a phone problem. Can text normal numbers back and forth without issue though.

Any ideas? My last idea is to get a new SIM sent out and swap over.

My partner also moved and ported number to O2 on the same day and all of the above features are working fine.

Re: Verification texts / iMessage Activation issues

Bambino — Mon, 23 May 2022 13:16:45 GMT

@GoonerByron See if anything in this guide helps: Text Message Tips (not sent or received) - O2 Community

If not, contact O2 via social media, who should be able to help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Re: Verification texts / iMessage Activation issues

gmarkj — Mon, 23 May 2022 13:17:07 GMT

Have you got a spend cap applied @GoonerByron and is it set to £0?
Those have sometimes got in the way of texts from short codes, so try setting it to £5 to see if that helps -

Otherwise you can check if there are any outstanding issues on the number port via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You might also need to get the correct number set on your phone - go to Settings > Phone > My Number (or something similar, edit the number to show yours and hit save, then restart the phone.

Re: Verification texts / iMessage Activation issues

Cleoriff — Mon, 23 May 2022 13:18:01 GMT

@GoonerByron

You need to check you have the iData bolt on linked to your account.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Verification texts / iMessage Activation issues

GoonerByron — Mon, 23 May 2022 15:01:53 GMT

Have checked the above suggestions..

-£20 spending cap on the account already

-iData Bolt On activated on the account already

-Ported number displays correctly in Settings > Phone

Re: Verification texts / iMessage Activation issues

gmarkj — Tue, 24 May 2022 09:14:06 GMT

If you have been on to customer services already and not got anywhere I'll ask the community gurus to see if they can help.

@O2Lisa @megjess can you check if there is anything you can do?

Re: Verification texts / iMessage Activation issues

lewys-gp — Tue, 24 May 2022 09:39:10 GMT

Glad to see you're getting a lot of help above, @GoonerByron! Hopefully, you can get this solved soon. Let us know how you solve it 😊.

Re: Verification texts / iMessage Activation issues

O2Lisa — Tue, 24 May 2022 09:39:25 GMT

Thanks for the tag @gmarkj 😊

I'll message you privately @GoonerByron and look in to this for you.

Re: Verification texts / iMessage Activation issues

DMK78 — Wed, 22 Jun 2022 19:20:21 GMT

Just to say i had this issue too after porting my number over to O2. Went through all the methods previously mentioned here.

Finally got it working by doing a SIM swap. Went into an O2 store, explained (and showed) what was happening and said I'd been advised (finally) by O2 Customer Services to try a new SIM.

They gave me a blank SIM there and then and activated the SIM swap process.

Got the spinning wheel next to my number in iMessage & FaceTime"verifying". Few hours later I now have the blue ticks.

Hope this helps

Re: Verification texts / iMessage Activation issues

lewys-gp — Thu, 23 Jun 2022 09:12:23 GMT

Thanks for sharing, @DMK78! We're all about sharing solutions here, so it's appreciated. Glad you got it working 👍.

Re: Verification texts / iMessage Activation issues

Cleoriff — Thu, 23 Jun 2022 09:20:31 GMT

Good to hear @DMK78

I think you were advised everything bar a new sim, so that's something to remember for the next query.... 😂

Re: Verification texts / iMessage Activation issues

GreenBadger — Fri, 24 Jun 2022 13:48:04 GMT

I think the OP had other issues but in my experience an iMessage activation issue following a port can sometimes be solved by updating the number in settings/phone/my number and ensuring it is set to the ported number once the port is complete rather than the temporary number

Re: Verification texts / iMessage Activation issues

lewys-gp — Tue, 28 Jun 2022 08:27:15 GMT

Thanks for sharing, @GreenBadger 🙌.

Re: Verification texts / iMessage Activation issues

L_W_Ward — Mon, 11 Jul 2022 12:26:42 GMT

Agreed. Both me and my wife had this issue. It’s a clash type thing and changing the internal number sorted it for both of us!

Re: Verification texts / iMessage Activation issues

Thewire — Tue, 15 Nov 2022 12:17:27 GMT

Having switching my number over to o2 on the 28th september. Seven weeks later i am still having problems verifying my number so it will not let me send text messages and sends i messages through my email address and not my phone number. Rang apple to confirm there is not a problem with the phone and been in to the o2 store three times, also i have swapped the sim. after countless phone calls to customer service was told that a manager would ring me last night 14/11/22 which they did then hung up on me. Rang back customer service told the what happened and was told that a manager would ring me today which they did and hung up on yet again. In the seven weeks of problems they have given a £5 credit. Not looking for credit i just want phone working as it should.

Re: Verification texts / iMessage Activation issues

Breanna — Mon, 21 Nov 2022 10:03:43 GMT

Morning @O2Sarah ‌‌😊 Can you take a look at the above for @Thewire?