topic Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112) in Apple

Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

JasonBradbury — Thu, 09 Jun 2022 12:56:02 GMT

I have been trying to set up mobile data on my Apple Watch - I am following the correct instructions:

1. Open the Watch app on your iPhone and tap on ‘Mobile Data’.

2. Then tap ‘Set up mobile data’.

3. You’ll be prompted to sign in with your My O2 username and password.

4. Once you’ve signed in, select your Apple Watch plan.

5. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

However I can't get past step 3. It keeps coming up with the error Oops, something went wrong. Reference Code 112.

I have spoken to customer service who haven't been able to help. They told me to reset my watch which I have done but the issue is still happening. Any ideas as to what it is?

I have recently changed my contract from Business > Personal, but the transfer is complete and it's been over 24 hours since completion.

Is it possible for O2 to add it from their end?

Thanks,

Jason

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

MI5 — Thu, 09 Jun 2022 13:22:22 GMT

@JasonBradbury

It could be so many things so best I tag @O2Lisa to help when she is next working as she has helped others in the past.

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

JasonBradbury — Thu, 09 Jun 2022 14:07:35 GMT

Thanks so much @MI5, let me know if you need any more info @O2Lisa

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

O2Lisa — Thu, 09 Jun 2022 15:41:26 GMT

Thanks for the tag @MI5

@JasonBradbury I'll message you privately and look in to this for you.

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

Annemarie113 — Sat, 25 Jun 2022 11:15:20 GMT

Hi, can you help me please! I’ve contacted o2 several times and it’s not resolved xx

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

JasonBradbury — Sat, 25 Jun 2022 20:32:15 GMT

Hi @Annemarie113, I’m still having the same problem. @O2Lisa from the board did reach out but it was passed to support and they haven’t been in touch. Still hoping that it will be resolved but losing optimism! 😢

Is yours just a standard personal contract? I’m convinced my issue is something to do with moving from a business to personal contract.

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

pgn — Sat, 25 Jun 2022 20:44:46 GMT

@Annemarie113 wrote:
Hi, can you help me please! I’ve contacted o2 several times and it’s not resolved xx

I tagged in the O2 Advisor on-shift Monday from 8am, @Annemarie113 - on your other message thread. They will reach out to you after 8am (as it appears we missed the eye of the Advisor on this evening).

Good luck.

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

pgn — Sat, 25 Jun 2022 20:47:04 GMT

@JasonBradbury - I do not see Lisa on the rota for today or Monday - perhaps @O2Ryan or @O2Emma will be able to give you an update, as CS are usually unlikely to call back.

Good luck!

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

JasonBradbury — Mon, 27 Jun 2022 21:45:34 GMT

Any update on this @O2Lisa, or anyone from the O2 team?

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

JasonBradbury — Wed, 29 Jun 2022 10:25:18 GMT

I have just bought a new Apple Watch and adding cellular data STILL ISN'T WORKING! This now confirms it's an issue with something at O2. It also doesn't help that no one has updated me or been in touch since my last message from @O2Lisa on the 13th of June, when she said "I'll get this raised now so our engineers can investigate, they'll be in touch with an update within 5 working days." That was 12 working days ago.

Please can someone help resolve this otherwise I will be forced to leave O2 after over 20 years.

@pgn @Annemarie113 @MI5

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

JasonBradbury — Wed, 29 Jun 2022 12:17:28 GMT

After about 10 dead end phone calls I finally got through to someone who was determined to resolve it. I was connected to someone who asked whether "Wifi Calling" was enabled on my iPhone, which I assumed it was - however it wasn't. After toggling this setting ON - the Data Set-Up process worked fine. I've now finally got data on my Apple Watch. I can't believe it - it's mad this has been going on for weeks and it was resolved so quickly. Hope this helps anyone else having this issue!

cc: @Annemarie113 !!!!

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

pgn — Wed, 29 Jun 2022 12:34:17 GMT

Toggles, eh? 🙄

Great news, @JasonBradbury!

Persistence pays off 👍

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

fbuemi — Wed, 07 Dec 2022 20:58:49 GMT

Hi Jason,

Thanks for sharing all of that.

I am also facing the same issue with my Apple Watch. I can't get past step 3. It keeps coming up with the error Oops, something went wrong. Reference Code 112.

Do you have a particular data package to use for the Apple Watch?

Because O2 recommended I get a 12-Month O2 Sim Only Data (5GB) package, but still nothing works. I toggled the Wifi Calling setting to ON and still got the "Reference Code 112" error message.

Thanks,

Frederic

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

thebigdan32 — Tue, 18 Apr 2023 13:39:40 GMT

Hi 02Lisa - I need help! I've had my Apple Watch Cellular on o2 for 2 months and have never had the Cellular working. I've been resent the eSIM pack but keep getting Error14 when I try and set it up. Two @"advisors" on the phone have failed. Any chance you could help me?! Thanks

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

Cleoriff — Tue, 18 Apr 2023 13:43:20 GMT

@thebigdan32It's @O2MichaelE on this afternoon. Hopefully he can help.

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

thebigdan32 — Tue, 18 Apr 2023 13:46:23 GMT

thanks. @02MichaelE can you help?

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

O2MichaelE — Tue, 18 Apr 2023 14:29:30 GMT

Thanks @Cleoriff

@thebigdan32 I'll DM you for more info so I can look into this

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

Cleoriff — Tue, 18 Apr 2023 18:19:24 GMT

@O2MichaelEThank you x

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

MrMc25 — Sun, 30 Apr 2023 17:56:42 GMT

I’ve moved from business to personal and am having the same issue, spoken to various different people. Did this ever get resolved?

Re: Apple Watch "Set Up Mobile Data" not working (Reference Code 112)

MrMc25 — Sun, 30 Apr 2023 17:59:14 GMT

@O2Lisa - I’m in the same boat as Jason, did you find any solution?